Algolia vs. ContactPigeon

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Algolia
Score 8.9 out of 10
N/A
Algolia in San Francisco, California offers enterprise search as a service.
$0
per month 10,000 search requests + 1 Million records
ContactPigeon
Score 9.9 out of 10
Mid-Size Companies (51-1,000 employees)
ContactPigeon is a marketing automation solution for eCommerce. It combines email marketing, dynamic pop-ups, segmentation, automation flows and real-time analytics for marketers to maximize results when it comes to visitor remarketing. It enables eCommerce and B2C businesses to better engage, retain and grow customers with insights into visitor behaviors and automation flows. Get started with templates & recipes Users have pre-built eCommerce automation recipes to nurture, win…
$198
per month/billed annually
Pricing
AlgoliaContactPigeon
Editions & Modules
Build
$0
per month Up to 10,000 search requests + 1 Million records
Grow
$0.50
per month per 1,000 search requests
Algolia Recommend
$0.60
per month per 1,000 Recommend requests
Premium
Custom
per month Customized pricing
Standard
$198.00
per month/billed annually
Pro
$385.00
per month/billed annually
Enterprise
$980.00
per month/billed annually
Offerings
Pricing Offerings
AlgoliaContactPigeon
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsPay as you go, scale instantly, or upgrade anytime for advanced features and capabilities.
More Pricing Information
Best Alternatives
AlgoliaContactPigeon
Small Businesses
Yext
Yext
Score 8.9 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Guru
Guru
Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.7 out of 10
Enterprises
Guru
Guru
Score 9.2 out of 10
Conversica
Conversica
Score 9.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlgoliaContactPigeon
Likelihood to Recommend
8.6
(46 ratings)
10.0
(4 ratings)
Likelihood to Renew
10.0
(4 ratings)
9.1
(1 ratings)
Usability
6.0
(1 ratings)
-
(0 ratings)
Availability
9.6
(5 ratings)
-
(0 ratings)
Performance
9.4
(5 ratings)
-
(0 ratings)
Support Rating
8.0
(3 ratings)
9.1
(1 ratings)
Product Scalability
9.4
(5 ratings)
-
(0 ratings)
User Testimonials
AlgoliaContactPigeon
Likelihood to Recommend
Algolia
Algolia offers a wide range of capabilities that can benefit any business by addressing their specific requirements. Integrating with this platform is seamless, and their extensive knowledgebase and training resources are highly valuable for both developers and UI users. We have already witnessed the advantages of this product and are eagerly anticipating future enhancements as we continue to expand our platform, with Algolia as our primary tool for enhancing our search experience.
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ContactPigeon
Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers.
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Pros
Algolia
  • Easy setup and configuration of fast search results across multiple types of object
  • Can be used to power sales pages, category headings, category product listings, help articles and more within the same search results
  • Managing synonyms, blocked words and other product requirements can be done without engineering support
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ContactPigeon
  • Push, Popup & Email Automation
  • Support Team
  • User Segmentation
  • Product Recommendation AI
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Cons
Algolia
  • Recent pricing model changes made Algolia considerably more expensive. I understand that companies change their models all the time, but my plan almost doubled in price overnight. They let me keep my legacy plan for as long as I wanted, but I had already outgrown it, so a small increase in demand caused big price spikes. It's still cheap for what it is though.
  • The documentation is generally good, but sometimes hard to navigate. I was trying to find examples of how to combine geo-queries with normal ones, and I couldn't find an example, but it wasn't actually hard to figure out.
  • Some of the advanced features can be hard to understand at first. This isn't really a con, as it just means Algolia is loaded with features, but I was a bit overwhelmed the first time I tried to customize an index.
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ContactPigeon
  • The UI is too complex sometimes (hopefully their support is always there for us!)
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Likelihood to Renew
Algolia
Algolia is a great tool, we didn't have to build a custom search platform (using Elasticsearch for example) for a while. It has great flexibility and the set of libraries and SDKs make using it really easy. However, there are two major blockers for our future: - Their pricing it's still a bit hard to predict (when you are used to other kind of metrics for usage) so I really recommend to take a look at it first. - Integrating it within a CI/CD pipeline is difficult to replicate staging/development environments based on Production.
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ContactPigeon
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
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Usability
Algolia
Algolia has a good interface and they have done some improvements. However, some non technical users have a challenging time in the use for the first days of learning. But once the main aspects are learned is a straight forward operation
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ContactPigeon
No answers on this topic
Reliability and Availability
Algolia
Having used Algolia for over 5 years we have experienced zero downtime. I'd say that's pretty good.
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ContactPigeon
No answers on this topic
Performance
Algolia
Performance is always a major concern when integrating services with our client's websites. Our tests and real-world experience show that Algolia is highly performant. We have more extremely satisfied with the speed of both the search service APIs and the backend administrative and analytic interface.
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ContactPigeon
No answers on this topic
Support Rating
Algolia
It’s non existent. No tech support and no customer service… my application was blocked and is currently inactive causing huge business disruption, and I’m still waiting days later for a response to an issue which could be resolved very very quickly if only they would respond. Very poor from a company of that size
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ContactPigeon
It is honestly the best support team I've ever seen, always ready and willing to help.
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Alternatives Considered
Algolia
While AWS's offering is a typically cheaper solution, it requires a lot of work to gain any of the core features of Algolia. The cost of dev time and long-term maintenance would be more than the costs incurred with Algolia, which is why it made the most sense financially. On the engineering side, we could give our stakeholders access to Algolia to adjust the indices themselves, which would allow us to focus on other work.
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ContactPigeon
[I] haven't used other [products].
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Scalability
Algolia
Overall is a scalable tool as the environment and the backend functions are the same and many things are done directly on the tool so without the need of further specific developments. However some things could be improved such as documentation for integration that could help in doing whitelabel solutions
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ContactPigeon
No answers on this topic
Return on Investment
Algolia
  • Users who had abandoned our product (attributing slow search speeds as the reason) returned to us thanks to Algolia
  • We used Algolia as our product's backbone to relaunch it, making it the center of all search on our platform which paid off massively.
  • Considering we relaunched our product, with Aloglia functioning as its engine, we got a lot of press coverage for our highly improved search speeds.
  • One negative would be how important it is to read the fine print when it comes to the technical documentation. As pricing is done on the basis of records and indexes, it is not made apparent that there is a size limit for your records or how quickly these numbers can increase for any particular use case. Be very wary of these as they can quite easily exceed your allotted budget for the product.
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ContactPigeon
  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
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ScreenShots

Algolia Screenshots

Screenshot of Index & Query Rules Management: Query Rules helps to enhance an engine's ranking behavior for specific queries. Setting up rules can uncover and enable users to respond more specifically to the intent behind users' queries.Screenshot of Query Monitoring: Offers insight into the status, performance and overall activity happening within the search engine.Screenshot of Algolia Analytics: The search bar is a feedback form. Algolia's analytics drives insights from search to click to conversion.Screenshot of Algolia Dashboard: Products to accelerate search and discovery experiences across any device and platform.Screenshot of Advanced front-end libraries, API clients, and extensive documentation to help developers build, deploy, and maintain.Screenshot of To get started users simply choose an index, denote the events, and choose a model.

ContactPigeon Screenshots

Screenshot of Predefined ecommerce scenarios to get started fast.Screenshot of Dynamic popups designs and triggers to engage your site visitors.Screenshot of One glance view of the metrics that matter.