What users are saying about
29 Ratings
29 Ratings
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Score 9.3 out of 100
11 Ratings
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Score 7.2 out of 100

Attribute Ratings

  • Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Algolia

90%
12 Ratings
10.0

Coveo Relevance Cloud

100%
4 Ratings

Likelihood to Renew

Algolia

N/A
0 Ratings
6.6

Coveo Relevance Cloud

66%
2 Ratings

Support Rating

9.0

Algolia

90%
2 Ratings

Coveo Relevance Cloud

N/A
0 Ratings

Likelihood to Recommend

Algolia

If you have a dedicated developer who has the technical know-how to delve deep into Algolia's documentation to figure out what makes it tick, this is the product for you. Algolia's framework is extremely powerful, making search instantaneous and providing users with results at break-neck speeds. If all you need is great search, but you do not require a complex relevancy algorithm running it, Algolia will work well for you. The more complex your use case, the more expensive the product becomes.
Anonymous | TrustRadius Reviewer

Coveo Relevance Cloud

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Michael Cizmar | TrustRadius Reviewer

Pros

Algolia

  • Algolia is brain-dead simple to set up. I've implemented search with Algolia in a dozen different ways now, and it never took me longer than a few minutes to get the functionality I want. With Algolia, the only challenge is designing your search UI -- if you don't want to use their baked in UI solutions.
  • Results come back incredibly fast. I'm not sure how Algolia does it, but every keystroke I make in a search field returns new results instantly. It's hard to believe that I'm searching large datasets on a remote server when it works so fast.
  • Very little customization is needed for 99% of use-cases. Algolia's out of the box setup works great, and it takes no prior knowledge to set up.
Eli Allen | TrustRadius Reviewer

Coveo Relevance Cloud

  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
Anonymous | TrustRadius Reviewer

Cons

Algolia

  • Algolia can be a bit complex -- for smaller companies or companies without many tech resources, it may be difficult to implement and use without the help of a third party
  • Manually manipulating search results (for specific queries having listings show up first) is a bit difficult to do without custom developing that functionality
Michael Riess | TrustRadius Reviewer

Coveo Relevance Cloud

  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Rondel Ward | TrustRadius Reviewer

Pricing Details

Algolia

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 per month up to 10,000 records

Algolia Editions & Modules

Edition
Free$01
Algolia Search - Standard$12
Algolia Search - Premium$1.502
Algolia Recommend$0.603
  1. per month up to 10,000 records
  2. per month per 1,000 requests +1,000 records
  3. per month 1,000 requests
Additional Pricing Details
Pay-as-you-go-pricing Simple usage based pricing with no long term commitments. Volume discounts Discounts trigger as your usage grows, so you always get a fair price. Committed-use discounts Speak with Sales for access to discounts for committed usage.

Coveo Relevance Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$600 per month

Coveo Relevance Cloud Editions & Modules

Edition
Base$6001
Pro$1,3201
  1. per month
Additional Pricing Details

Likelihood to Renew

Algolia

No score
No answers yet
No answers on this topic

Coveo Relevance Cloud

Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Lauren Jones, PMP | TrustRadius Reviewer

Support Rating

Algolia

Algolia 9.0
Based on 2 answers
We did have one occurrence where we maxed out our plan and the service didn't respond well. This is probably a very common scenario and it took half a day to get things back to normal with slow response time. Price is also a consideration. If you are restrained in that sense you might want to dedicate the time to having your own setup from the get-go.
Sagiv Frankel | TrustRadius Reviewer

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Algolia

Easiness to set up and maintain, our team at the moment we compared them was small and we were in an exploratory phase in the search engine feature. We needed to deploy something to our users quickly to start learning and avoid spending time in infrastructure configurations (like security) and Algolia provided all of this out of the box.
Mixer Gutierrez | TrustRadius Reviewer

Coveo Relevance Cloud

No answers on this topic

Return on Investment

Algolia

  • Algolia is very fast but also very expensive. However, the size of our organization is very huge, so cost is not much of a problem.
  • Algolia does not support iPhone and Android. This is a major issue, which is why we were considering moving to swiftype.
  • Since it has integration issues, we could not fully leverage the software.
Anonymous | TrustRadius Reviewer

Coveo Relevance Cloud

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

Screenshots

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