Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer…
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Pricing
Alida CXM
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Alida CXM
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Free/Freemium Version
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Community Pulse
Alida CXM
Considered Both Products
Alida CXM
Verified User
Manager
Chose Alida CXM
Qualtrics provides very similar panel manage capabilities with much better functionality.
We also have Kinesis experience. Kinesis offers a better statistical package. It is not as slick, or as easy to use. However, the technical support is outstanding. I think Vision Critical competes on its presentation capabilities, and Kinesis competes on its statistical prowess.
Verified User
Project Manager
Chose Alida CXM
Vision Critical is more appealing visually but no where near as complex or robust. Vision Critical is also much more expensive though.
Verified User
Analyst
Chose Alida CXM
As described earlier in the review, I believe Vision Critical provides a fantastic survey tool. However, I think that some other tools are just as good for simply programming and deploying surveys. The thing that makes Vision Critical stand above the rest is the opportunity it …
Toluna has a much better layout and is more aesthetically pleasing, and creating a survey is somewhat more enjoyable and slightly easier, though the creation part for them could also use some work. VC does have them beat when it comes to analyzing and cross-tabbing results, …
Verified User
Analyst
Chose Alida CXM
Based on ease of use and having the most varied tools available, Vision Critical would be the best. Based on ability to higher response rates and increase engagement of respondents, Vision Critical would be the best. Based on ability to customize, Vision Critical falls short of …