Alida CXM vs. Pointel Survey360
Alida CXM vs. Pointel Survey360
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alida CXM | N/A | Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer… | N/A | |
Pointel Survey360 | N/A | Pointel Survey360 enables users to create and conduct surveys to obtain customer feedback and capture customer experience data. This supports the acquisition of truthful, in-depth information on customer expectations and contact center operations that can be analyzed quickly and leveraged to gain and retain customers. Captures customer data along with feedback. It captures customer response via speech or DTMF and passes data to SFDC/Oracle Service Cloud. Creates,… | N/A |
Alida CXM | Pointel Survey360 | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alida CXM | Pointel Survey360 | |
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Top Pros | No answers on this topic | |
Top Cons |
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Alida CXM | Pointel Survey360 | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alida CXM | Pointel Survey360 | |
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Likelihood to Recommend | 5.0 (7 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (6 ratings) | - (0 ratings) |
Usability | 3.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Alida CXM | Pointel Survey360 | |
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Likelihood to Recommend | Alida | Pointel No answers on this topic |
Pros | Alida | Pointel No answers on this topic |
Cons | Alida | Pointel No answers on this topic |
Likelihood to Renew | Alida | Pointel No answers on this topic |
Usability | Alida | Pointel No answers on this topic |
Support Rating | Alida | Pointel No answers on this topic |
Alternatives Considered | Alida | Pointel No answers on this topic |
Return on Investment | Alida | Pointel No answers on this topic |
ScreenShots |