Alida CXM vs. Tally

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alida CXM
Score 7.0 out of 10
N/A
Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer…N/A
Tally
Score 6.2 out of 10
Small Businesses (1-50 employees)
Tally is an online form builder designed to make creating online forms simple and free. No coding required — users simply type questions like they would in a doc to get started. The form editor is designed to accommodate both beginners and experienced users, scaling from simple forms to sophisticated workflows. Key Features: Unlimited forms and submissions Conditional logic and calculations Multi-page and password-protected…
$0
Pricing
Alida CXMTally
Editions & Modules
No answers on this topic
Tally Free
$0
Indefinitely per user
Tally Pro
$29
per month per user
Tally Business
$89
per month per user
Offerings
Pricing Offerings
Alida CXMTally
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSome of Tally's advanced features are available for free without limits. Tally Pro ($29/month) adds team collaboration features, while Tally Business ($89/month) includes enterprise controls like email verification and submissions data retention control.
More Pricing Information
Features
Alida CXMTally
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Alida CXM
-
Ratings
Tally
7.0
1 Ratings
12% below category average
Survey templates00 Ratings7.01 Ratings
Themes00 Ratings6.01 Ratings
Custom logo/branding00 Ratings8.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Alida CXM
-
Ratings
Tally
8.3
1 Ratings
3% below category average
Changes to live survey00 Ratings8.01 Ratings
Question design help00 Ratings9.01 Ratings
Multiple question types00 Ratings8.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Alida CXM
-
Ratings
Tally
9.0
1 Ratings
9% above category average
Survey logic flexibility00 Ratings9.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Alida CXM
-
Ratings
Tally
6.7
1 Ratings
20% below category average
Data export00 Ratings9.01 Ratings
Standard reports00 Ratings5.01 Ratings
Analytics00 Ratings6.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Alida CXM
-
Ratings
Tally
8.0
1 Ratings
8% below category average
Access controls00 Ratings8.01 Ratings
Compliance00 Ratings8.01 Ratings
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Alida CXMTally
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Sogolytics
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Score 9.0 out of 10
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Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
Verint Voice of the Customer
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Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alida CXMTally
Likelihood to Recommend
5.0
(7 ratings)
7.0
(1 ratings)
Likelihood to Renew
7.5
(6 ratings)
-
(0 ratings)
Usability
3.0
(1 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Alida CXMTally
Likelihood to Recommend
Alida
From my experience, I believe that Vision Critical offers the best software to manage an insights community. They are great to work with, and my opinion has only improved over time. However, that doesn't mean it is the best survey software overall. If someone simply needs to program and distribute surveys, this may or may not be the right solution. There are some other really great survey tools on the market that are competitively priced and offer very intuitive interfaces (like Qualtrics). If you are going to recruit people to answer surveys or provide feedback on an ongoing basis (re-contacting and engaging with the same people repeatedly), though, Vision Critical would be my #1 recommendation.
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Tally
Tally has easy to use user Interface, but the some reports customization need to be improved. We have many software/apps in the market where these reports can be easily customized as per the organizational needs.
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Pros
Alida
  • The team is helpful in creating complicated survey logic
  • The team is accommodating in creating interfaces that suit our desired look
  • The team keeps in regular contact in order to effectively manage our requests and goals
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Tally
  • Statutory Filing
  • Reporting
  • Easy Invoicing
  • AP/AR Ageing Reports
  • Trends and Analysis Reports
  • Auditing Reports
  • GST Filing in India
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Cons
Alida
  • The functionality when creating a new questionnaire is rather clunky, particularly when there are a few conditional factors in the logical flow; being able to see those factors and how they apply with some sort of other logical layout would really help when creating a longer survey.
  • There are quite a few steps that aren't intuitive when launching a survey, for instance all the various dates (launch date, reserve date, survey date, etc etc etc). If there were a description field if you hovered above labeled areas of sections that explained what this field was for that would really help
  • It doesn't help either that the entire site is grey; it's a cold environment to be in for a long time, and the simple design makes it seem more clunky than it probably really is.
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Tally
  • AP Ageing reporting can be more detailed
  • Also the costing for Small firms it is not feasible
  • Report Customization Can be Improved
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Likelihood to Renew
Alida
Vision Critical often requires you to dump the data to a statistical program. I hate that step. You waste time, and improve the chance of data being lost, or changed.
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Tally
No answers on this topic
Usability
Alida
I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.
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Tally
I have already explained the pros and cons earlier.
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Support Rating
Alida
Absolutely fantastic support team. Willing to help you online through vast collection of how-to guides and resources, online via chatbox, or over the phone. Even though we were in different time zones, they were always available. Very helpful and knowledgeable
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Tally
They are availble for support and you will also find a lot of contents related to it on Internet. Go to You tube and type Tally or any issue, you will find a lot of data related to it and easy solutions always
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Alternatives Considered
Alida
Vision Critical is more appealing visually but no where near as complex or robust. Vision Critical is also much more expensive though.
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Tally
Tally over all compare to above products is Easy and More user friendly, Easy to learn and Adopt.
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Return on Investment
Alida
  • Our use of Vision Critical's software has allowed us to dramatically increase the amount of research that we do, at a much lower cost. Since there is no incremental cost for each survey we field, we can ask many questions we wouldn't have been able to otherwise.
  • Our use of an insights community has also sped up the research process, allowing us to write, program, field and report on a survey within only a few days.
  • Because of the two advantages listed above, we have been able to listen closer to our customers' opinions.
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Tally
  • Its has provided the smoth Accounting process
  • Easy to manage the Financial and Accounting Aspects of Business
  • Reporting is where they need to focus a bit more and also integration with other softwares
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ScreenShots

Tally Screenshots

Screenshot of how to create forms for all purposes in seconds without knowing how to code, and for free.Screenshot of some of the advanced features packed in a simple form builder.Screenshot of Tally's smart features that make it easy to turn forms into a tailored experience for every respondent.Screenshot of how to customize the design and layout to fit any form to a brand.Screenshot of how to share and display forms to connect with audiences across platforms.Screenshot of some of the popular integrations to sync form submissions.