Likelihood to Recommend If you are looking for a one-stop solution, or you can easily migrate to one system, then I'd recommend Almyta. I would say and have heard it is much more beneficial when you just go all in. If you have a lot of organizing to do, it's a very useful one-stop tool for inventory solutions, purchasing, etc...
Read full review It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Read full review Pros Good customization. Intuitive to use. Read full review Lightspeed Retail has great reports that are very easy to read and understand. Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics. Read full review Cons Sometimes troubleshooting is cumbersome. Forecasting seems to have a few bugs. Read full review With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items. Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified). Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.) Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations. Weak system for receiving purchase orders. Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this. Read full review Usability Very easy to use and figure out without calling customer support which is also very responsive and helpful.
Read full review Support Rating Their customer support people are very detail-oriented and helpful. I talk to them more than I would like, but they do a great job. Sometimes with software, the customer support can be very stuffy, but these guys are pretty committed to customer service and I appreciate that. They typically can solve an issue within 15-30 minutes.
Read full review I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
Read full review Alternatives Considered IBM Order Management is a good product but is on the expensive side. Additionally, I like to use MacOS and Almyta Control Systems is a little easy to use on a Mac. Almyta also has a broader range of support products. Personally, I really prefer Almyta's customer support and find them very helpful and responsive.
Read full review Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
Read full review Return on Investment Helped increase efficiency by 15% in 2019. Is streamlining internal communication. Read full review Certainly has saved money on cash-outs/ accounting due to QuickBooks integration. Faster processing through tills means happier customers and more sales per hour. Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced. Read full review ScreenShots