Alterian Real-Time CX Platform vs. OpenText Core Experience Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alterian Real-Time CX Platform
Score 6.0 out of 10
N/A
Alterian Real-Time CX Platform (launched as "Chameleon" in 2017) is a customer journey orchestration management solution, oriented towards global audiences. Alterian tracks individual journey performance in real time and, with metrics, evaluates the success of KPI/goal performances from multiple journeys. SDL divested itself of the platform in late 2016, and the Alterian division re-emerged as a result of this as an independent company.N/A
OpenText Core Experience Insights
Score 6.8 out of 10
N/A
OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…N/A
Pricing
Alterian Real-Time CX PlatformOpenText Core Experience Insights
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alterian Real-Time CX PlatformOpenText Core Experience Insights
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alterian Real-Time CX PlatformOpenText Core Experience Insights
Top Pros

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Top Cons

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Best Alternatives
Alterian Real-Time CX PlatformOpenText Core Experience Insights
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Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
Alterian Real-Time CX PlatformOpenText Core Experience Insights
Likelihood to Recommend
-
(0 ratings)
6.6
(5 ratings)
User Testimonials
Alterian Real-Time CX PlatformOpenText Core Experience Insights
Likelihood to Recommend
Alterian
No answers on this topic
OpenText
OpenText Core Experience Insights is one of the best products to visualize data coming across your application landscape. The visualization tool is very powerful and well designed. Delivering an email campaign is also very easy as well as monitoring it.
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Pros
Alterian
No answers on this topic
OpenText
  • Helps to determine our lead scoring
  • Captures analytics accurately from multiple channels
  • Helps us to visualize at what point leads will turn into sales
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Cons
Alterian
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OpenText
  • While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal.
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Alternatives Considered
Alterian
No answers on this topic
OpenText
OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback Defect reporting and TNI Agent performance reporting Overall compliance and governance Continuous improvement End-to-end account study Customer complaint analysis Upstream process feedback Business non-value add analysis Vital business insights Transformation opportunities
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Return on Investment
Alterian
No answers on this topic
OpenText
  • No changes till now, as we do not have used it long enough
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ScreenShots