What users are saying about
3 Ratings
11 Ratings
3 Ratings
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Score 8 out of 101
11 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

ALTO Exchange

This is a good portal for accounting and even sales personel to use in their jobs if they are needing to access purchase orders from our customers
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PaySimple

Pay Simple is great for any business that takes ACH payments - especially recurring ones. If it's for more of a membership type program, I would think this is less appropriate. It's a great product that gets the job done. While some aspects may be a little confusing to navigate when making changes, their Customer Support really brings everything together. They are very quick to respond, so if you are left wondering how to accomplish something within the portal, you aren't left wondering for long.
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Pros

ALTO Exchange

  • Clean easy to navigate interface
  • Excellent and accurate customer service
  • Easy to get activated for both customer and vendor relations
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PaySimple

  • Their Support is very responsive and helpful. Any time that I have had trouble understanding an email I received from Pay Simple or how to update something on an invoice, I have used the chat feature. The agents are quick and provide great step by step instructions to assist. If they did not have a solution, they assured me it would be submitted as a request to development or let me know when it would be coming.
  • I love the ease of initially beginning/charging a payment (either one time or recurring). It is not time-consuming and is very straightforward which is helpful when entering multiple new payments a day. Everything I need to enter a new payment is directly on the home screen and easy to find.
  • I appreciate the clean layout of the homepage.
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Cons

ALTO Exchange

  • When submitting an invoice and error is generated the error is not too clear on how to fix the issue
  • Ability to scan or upload PDF invoice to customer
  • Email confirmation that invoice has been successfully submitted
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PaySimple

  • The customer management user interface beyond the initial transaction is not the most user-friendly. It is difficult to navigate a change like updating a bank account to a recurring transaction.
  • Additionally, there is currently not a way to merge contacts - so, if you have one client with multiple services that you are charging for, it creates them as a new contact for each one.
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Alternatives Considered

ALTO Exchange

N/A this was setup by my customer for us to use
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PaySimple

Authorize.net and a handful of other merchant processors and gateways. Most payment gateways (online portals to process payments) are rudimentary and not extremely intuitive. PaySimple is not and they are constantly coming up with new ways to improve upon an already very impressive platform.
Brian Del Terzo Credilife® profile photo

Return on Investment

ALTO Exchange

  • Too early to tell just started using it
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PaySimple

  • It has been positive in that it has made it far easier for us to follow up on and correct billing issues.
  • The emails that go out referencing failed payments, updated payment schedules, refunds, etc... are all automatic and editable.
  • The RSS report feeds make it easy to establish the reports you need each day right in your inbox to follow up on billing related issues.
Brian Del Terzo Credilife® profile photo

Pricing Details

ALTO Exchange

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

PaySimple

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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