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PaySimple

Score5.8 out of 10

18 Reviews and Ratings

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What is PaySimple?

PaySimple is a payment gateway software solution offered by PaySimple.

Categories & Use Cases

Media

PaySimple Dashboard
Online Invoices
Web Payment Forms
Point of Sale (POS)
Mobile App
Collect payments on the go.

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Key Features

Learn about the best (and worst!) features PaySimple has to offer, as determined by TrustRadius' reviewers.
Based on 18 ratings of PaySimple's features
View all features

Top Performing Features

  • Fraud Detection

    Ability to detect fraudulent transactions while allowing legitimate transactions

    Category average: 7.2

  • API or SDK

    Tools to interact with payment gateway code

    Category average: 8

  • Recurring Payment Support

    Ability to support subscriptions and recurring payments

    Category average: 7.3

Areas for Improvement

  • Billing and Invoicing Support

    Billing a client for work done

    Category average: 7.3

  • Global Support

    Supports many currencies and languages

    Category average: 7.3

  • Payment Form Acceptance

    Ability to accept many different forms of payment

    Category average: 7.1

Reviews

What users are saying about PaySimple.
View all reviews

I am very thankful that I found PaySimple! I trust you will be too!

Incentivized
Brian Del Terzo Credilife®View profile
President and Co-Founder in Professional Services at Credilife® (11-50 employees employees)

Pros

  • Integrated Web Payment Platform
  • Reporting and RSS Feeds of commonly viewed reports
  • Payment scheduling and recurring payment schedules
  • Customer Service and Chat Support

Cons

  • There are some features that we used in Classic PaySimple that did not migrate to the new Point of Sale solution that we've grown to love. Unfortunately because of those oversights we are operating through both interfaces. However the fact that the option was available so that the features were not entirely lost is impressive in it of itself.
  • There is an ability to add custom fields per transaction which for us would be extremely helpful if when added to a recurring payment schedule they would translate from a reporting standpoint with each subsequent payment. However... a custom field about a specific payment that is part of a larger payment schedule is not eligible for reporting purposes and therefor is essentially a useless feature at this time.
  • PaySimple should implement a feature I've heard referred to as 'account updater'. If a customer receives a new card replacing one that is soon to expire, there is technology available to recognize this and update the information with the merchant so that a recurring payment scheduled doesn't fail when a customer forgets to call with the updated expiration date.

Return on Investment

  • It has been positive in that it has made it far easier for us to follow up on and correct billing issues.
  • The emails that go out referencing failed payments, updated payment schedules, refunds, etc... are all automatic and editable.
  • The RSS report feeds make it easy to establish the reports you need each day right in your inbox to follow up on billing related issues.

Other Software Used

Infusionsoft, RingCentral

Alot of Fees out of nowhere

Brandon Weitz
Owner in Corporate at Meridian Star Point of Sale (11-50 employees employees)

Use Cases and Deployment Scope

We used PaySimple to ACH debit customer funds on a daily basis. We were doing close to 1000 per month in debits. After years of slowly raising my fees, I realized I was paying over $3000 more per year from when I started with new fees they came up with. After transferring all of my accounts except 5 to a new processor they just terminated me today. The software is very good but, in my opinion, their slimy tactics and nonesense termination will leave a bad taste in your mouth. Just to give you an idea I went from $800 per month in fees down to $140 per month. I think that is insane.

Pros

  • Software Design
  • Easy to Use

Cons

  • Backdoor Fees
  • In my experience, Nonsense Termination
  • In my experience, Live Support Doesnt Work

PaySimple Review

David ChenView profile
CEO (Chief Executive Officer) in Corporate at David Chen CPA LLC (1-10 employees employees)

Use Cases and Deployment Scope

Processor shut my CPA business down and is holding funds for 180 days with no appeals, review or anything. They will not get any chargebacks from us as we carefully vet & get documentation for customers, get them to sign authorization forms, check IDs etc. but they don't care.

Return on Investment

  • Highly negative ROI, we provide services to customers and accepted payment, but could not receive payment due to paysimple shutting us down.

Alternatives Considered

PayPal Payments Pro, Authorize.Net, QuickBooks Commerce and Maverick Payments

Other Software Used

PayPal Payments Pro, QuickBooks Commerce, Maverick Payments

PaySimple Review

Verified User
Consultant in Professional Services (1-10 employees employees)

Use Cases and Deployment Scope

We used PaySimple until recently to invoice customers for our property inspection company. PaySimple charges a monthly non-PCI compliance fee to their users unless an entire laptop with restricted access is used. For most small businesses, having a separate laptop just for creating invoices is simply a waste of money. We now save $125 a month simply by switching to our bank's payment software which is PCI compliant by not allowing us to create invoices while not storing information on our computers. To avoid any more non-compliance fees, we canceled our service. In my experience, they immediately locked us out of our records and now we cannot access our recent invoices to make sure all recent invoices have been paid. By restricting us access to collect payment on our last invoices we lost what could be thousands of dollars.

Pros

  • In my opinion, great at charging excessive fees
  • In my experience, it makes PCI compliance impossible for small business owners
  • I believe it is great at ensuring unhappy clients remain unhappy

Cons

  • In my experience, customer service is rude and takes it personally when a customer is unhappy
  • PCI compliance should be more reasonable for a small business vendor like PaySimple

Most Important Features

  • Invoicing

Alternatives Considered

PayPal Payments Pro and Square Invoices

Other Software Used

PayPal Payments Pro

Streamline and Speed Up Recurring Billing

Incentivized
Jasmine HolmesView profile
Owner + Principal at 910 West (1-10 employees employees)

Pros

  • PaySimple is awesome for recurring payments. It's easy to set one up and make changes as needed. Without this feature, our business would be dead. Being able to easily set up recurring payments for our retainer is a must and PaySimple does it beautifully.
  • The payment portal feature is also really good fro collecting payments of differing amounts. We setup a single portal where customers enter the payment amount accessed from a link in the invoice email. This feature has transformed out collections and cut down our time to get paid significantly.
  • If you do have product type offerings, it's easy to setup individual products or an entire store.

Cons

  • Collecting user entered recurring payment is a little unclear. We had to troubleshoot a bit to get this feature working properly.
  • If you don't want to use a total checkout solution (just want payment buttons), the process to set it up is a bit complicated. You have to create a product then add the payment form. It's not the most intuitive process and took a little trial and error to get it how we wanted.

Return on Investment

  • We've significantly cut down on invoice follow-up and payment times. This means better cash flow. We saw results within two months of implementing the payment system.
  • We were able to massively streamline payment collections for a low dollar service. It's taken a service that we were losing money on (in terms of follow-up time for payments) and made it profitable again within a few months.

Other Software Used

ActiveCampaign, QuickBooks Pro, Basecamp

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