PaySimple Reviews

11 Ratings
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Score 8.8 out of 100

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June 26, 2018
Jasmine Holmes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use PaySimple across the whole businesses for electronic payment collection. I initially added it because we needed a simple, automated solution for sending out yearly recurring invoices and collecting payments with minimal customer interaction. We're not using the electronic invoicing feature any more but rely almost entirely on the e-commerce and payment processing features for collecting payments. We set up monthly recurring payments for our retainer clients and use the payment portal feature to collect one-off and yearly invoices.
  • PaySimple is awesome for recurring payments. It's easy to set one up and make changes as needed. Without this feature, our business would be dead. Being able to easily set up recurring payments for our retainer is a must and PaySimple does it beautifully.
  • The payment portal feature is also really good fro collecting payments of differing amounts. We setup a single portal where customers enter the payment amount accessed from a link in the invoice email. This feature has transformed out collections and cut down our time to get paid significantly.
  • If you do have product type offerings, it's easy to setup individual products or an entire store.
  • Collecting user entered recurring payment is a little unclear. We had to troubleshoot a bit to get this feature working properly.
  • If you don't want to use a total checkout solution (just want payment buttons), the process to set it up is a bit complicated. You have to create a product then add the payment form. It's not the most intuitive process and took a little trial and error to get it how we wanted.
We're a marketing agency and it's worked perfectly for our recurring payment retainers (same amount each month).

It would also work well for a company with a set product line up or a company that wants a more traditional "store" setup.
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June 14, 2018
David Faustina | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Our initial search for a payment processing solution led us to try PaySimple. We were looking for a solution that allowed for ease of processing client transactions as well as future integration into some of our E-commerce offerings.
  • Bank to bank transactions allows for quick and seamless transfer of funds in a secure bank encrypted ecosystem.
  • Electronic invoicing allows for rapid payment and email follow up of payment is past due.
  • Service as a product online store front where we can list services much like stores list products.
  • Customer service is top notch and they always have someone available to assist with set up, questions or support.
  • User Interface is clean, easy to navigate and integrate with existing accounting programs.
  • White label option would be a huge benefit for our needs but this is not a deterrent to adopting the platform.
  • Greater accessibility to integrate with existing platforms. For instance Shopify or WooCommerce.
  • The system is more for B2B and some more availability to also use B2C would be helpful.
PaySimple is a great solution for agencies, creative enterprises, service providers, etc. Their service invoicing is easy to use and moves money very quickly to the end user.
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June 11, 2018
Brian Del Terzo Credilife® | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PaySimple for most of our billing related needs. PaySimple does offer an integrated calendar scheduling feature called BookSimple that we have not implemented.

What I appreciate about PaySimple is how easy it is to set up and edit a payment schedule as well as the features available for customized reporting necessary for revenue tracking, employee revenue sharing, incentives, and bonuses.
  • Integrated Web Payment Platform
  • Reporting and RSS Feeds of commonly viewed reports
  • Payment scheduling and recurring payment schedules
  • Customer Service and Chat Support
  • There are some features that we used in Classic PaySimple that did not migrate to the new Point of Sale solution that we've grown to love. Unfortunately because of those oversights we are operating through both interfaces. However the fact that the option was available so that the features were not entirely lost is impressive in it of itself.
  • There is an ability to add custom fields per transaction which for us would be extremely helpful if when added to a recurring payment schedule they would translate from a reporting standpoint with each subsequent payment. However... a custom field about a specific payment that is part of a larger payment schedule is not eligible for reporting purposes and therefor is essentially a useless feature at this time.
  • PaySimple should implement a feature I've heard referred to as 'account updater'. If a customer receives a new card replacing one that is soon to expire, there is technology available to recognize this and update the information with the merchant so that a recurring payment scheduled doesn't fail when a customer forgets to call with the updated expiration date.
PaySimple is extremely well suited if you run payments and set up payment profiles through an online gateway. I don't believe it is suited for API integrations between their merchants and your own internal software or CRM solutions.
Read Brian Del Terzo Credilife®'s full review
June 14, 2018
Brandon Weitz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use Paysimple for daily debits and recurring transactions for all our customers.
  • Great user interface
  • Live Help is always available
  • Quick turnaround time on deposits
  • There are no Cons, Paysimple is the best out there!
Paysimple is great if you want to debit customers bank accounts. I never had an issue using their product and basically 0 downtimes.
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June 13, 2018
BJ Grondin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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We use PaySimple to handle all our billing needs, from point of sale to recurring billing. It addresses our issue of taking down monthly payments from our membership clientele.
  • Recurring billing keeps it simple for me and my staff.
  • Point of sale. Just make products and services and it makes the checkout process simple.
  • PaySimple has a high cost for the service and transaction fees.
  • The booking service is decent. I wish they had recurring billing and if so, they'd be at 10 stars.
Well suited for my field of fitness related companies, especially membership platforms.
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September 12, 2017
Conrad Kuyawa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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I use it every time a client wants to pay by using a credit card.
  • Easy to charge someone's card
  • Monthly statements showing activity
  • Quick pay outs
  • Recurring payments should be simpler to use
A solo practitioner who wants to accept credit cards as part of his business.
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June 19, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Schools want parents to be able to pay tuition online. I recommend them to get a PaySimple account which has a free integration with Gradelink. This allows parents to log into Gradelink and make online payments from within the app. Parents don't need to log into (or even know the company name) to make a payment.
  • Really good support and service. It's rare that a payment company answers their phone.
  • Really simple UI. It's so easy to understand and use.
  • Nice free add-ons such as the free booking solution and the free online store option.
  • It'd be nice if they were to integrate with online form tools such as,, etc.
  • It'd be nice if there was a payment option which didn't include a monthly fee but had a higher transaction fee. This is good for people who get donations or payments infrequently. For that group, PayPal is the best option because Paypal has no monthly fee but a high transaction fee.
Great if you have a high volume of transactions on a regular basis. Even better if all your transactions occur on the same day of the month because you'll save money on the deposit fee (batch fee). Also good if you want a really really simple UI and good support. Not good if you want to link a payment solution to your retail website for an online shopping cart or if you want a massive POS system.
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June 15, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We offer a multitude of services and subscriptions to our client base. Recurring credit card transactions are not always the best payment option for a client as credit cards can expire, get lost, stolen, etc and can require a lot of administrative work to contact the customer to gather new credit card information, recharge the declined transaction, and update all of their information for the different services they are charged for.

Using ACH to charge for our services and subscriptions is an option that our customers really appreciate. It is easy for them to access and provide and they do not have to worry about keeping up with it like they would a credit card.
  • Their Support is very responsive and helpful. Any time that I have had trouble understanding an email I received from Pay Simple or how to update something on an invoice, I have used the chat feature. The agents are quick and provide great step by step instructions to assist. If they did not have a solution, they assured me it would be submitted as a request to development or let me know when it would be coming.
  • I love the ease of initially beginning/charging a payment (either one time or recurring). It is not time-consuming and is very straightforward which is helpful when entering multiple new payments a day. Everything I need to enter a new payment is directly on the home screen and easy to find.
  • I appreciate the clean layout of the homepage.
  • The customer management user interface beyond the initial transaction is not the most user-friendly. It is difficult to navigate a change like updating a bank account to a recurring transaction.
  • Additionally, there is currently not a way to merge contacts - so, if you have one client with multiple services that you are charging for, it creates them as a new contact for each one.
Pay Simple is great for any business that takes ACH payments - especially recurring ones. If it's for more of a membership type program, I would think this is less appropriate. It's a great product that gets the job done. While some aspects may be a little confusing to navigate when making changes, their Customer Support really brings everything together. They are very quick to respond, so if you are left wondering how to accomplish something within the portal, you aren't left wondering for long.
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August 30, 2017
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Paysimple is used across our entire network. It is really great to have one standalone solution.
  • Invoicing and Recurring Payments
  • Customer CRM
  • eCommerce Forms
  • You have to use the "Customer Name" and not Company name. We deal a lot with companies. More than individuals.
  • You cannot add links to forms for them to accept Terms and Conditions.
Recurring payments are great! When it comes to come other stuff like reporting, it could use some work.
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PaySimple Scorecard Summary

What is PaySimple?

PaySimple is designed to serve a simple, but important need – a better way to accept payments. Developed for the needs of service-based businesses, PaySimple delivers flexible payment and billing solutions that the vendor states are preferred by over 20,000 businesses each day. PaySimple boasts unmatched, personal customer support from a dedicated customer success and care team. With its API, PaySimple presents a trusted technology partner for payment integrations; natively handling cashflow within SaaS products and mobile applications. The vendor welcomes inquiries about PaySimple partnership at 800.466.0992

Specialties: Online Payments, Mobile Payments, POS, Recurring Billing, Customer Management, Online Payment Forms, E-Invoicing, Cashflow Reporting, eCheck processing, Dedicated Merchant Accounts, Payment Integration

PaySimple Features

Has featurePoint of Sale System
Has featureAutomated Invoicing
Has featureOnline Store

PaySimple Screenshots

PaySimple Competitors

PaySimple Support Options

 Paid Version

PaySimple Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android