Item: PaySimple
Rating: 1
Author: Verified User

Overall Satisfaction with PaySimple

Use Cases and Deployment Scope

We used PaySimple until recently to invoice customers for our property inspection company. PaySimple charges a monthly non-PCI compliance fee to their users unless an entire laptop with restricted access is used. For most small businesses, having a separate laptop just for creating invoices is simply a waste of money. We now save $125 a month simply by switching to our bank's payment software which is PCI compliant by not allowing us to create invoices while not storing information on our computers. To avoid any more non-compliance fees, we canceled our service. In my experience, they immediately locked us out of our records and now we cannot access our recent invoices to make sure all recent invoices have been paid. By restricting us access to collect payment on our last invoices we lost what could be thousands of dollars.

Pros and Cons

Pros

In my opinion, great at charging excessive fees
In my experience, it makes PCI compliance impossible for small business owners
I believe it is great at ensuring unhappy clients remain unhappy

Cons

In my experience, customer service is rude and takes it personally when a customer is unhappy
PCI compliance should be more reasonable for a small business vendor like PaySimple

Most Important Features

Invoicing

Alternatives Considered

PayPal Payments Pro and Square Invoices

I found PaySimple through another company. They offered integrated platforms for invoicing and follow-up questionnaires with our clients. I would never recommend PaySimple to a friend. In my experience, customer service could care less about helping you with a simple name change or becoming PCI compliant. The overall cost to our company became unbearable.

Key Insights

Do you think PaySimple delivers good value for the price?

Are you happy with PaySimple's feature set?

Did PaySimple live up to sales and marketing promises?

Did implementation of PaySimple go as expected?

Would you buy PaySimple again?

Other Software Used

PayPal Payments Pro

Likelihood to Recommend

PaySimple has made it next to impossible to become PCI compliant unless we purchased a separate computer for the sole purpose of invoicing. We switched to Chase Bank who does not store sensitive info on our computers allowing us to accept credit cards and still remain PCI compliant. Our money is available much faster by not using the 3rd party. Additionally, a simple company name change required more paperwork than closing the account and setting up a new one even when the same bank account was going to be used. This was the primary reason to shop around. We happily contacted Chase Bank and now save $125 a month and receive access to our funds faster. I cannot believe I stayed with PaySimple as long as I did. It's amazing anyone would jump through the hoops of PCI compliance when the technology exists to keep sensitive information off your small business computers. If this review stops anyone from paying those monthly fees, the time was well worth it! PaySimple, requires business owners to fill out forms that make no sense in laymens terms. Chase Bank fills them all in for you and highlights the areas that need to be signed and initialed. PaySimple, charges excessive fees and in my opinion has very emotional customer service reps. Chase Bank, was eager to help and get things rolling so you can focus on your business. I would never recommend PaySimple.

Comments

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David Chen
commented 2 years ago
Agreed 100% with this review. Garbage company!

PaySimple Review

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