I am very thankful that I found PaySimple! I trust you will be too!
Brian Del Terzo Credilife® | TrustRadius Reviewer
June 11, 2018

I am very thankful that I found PaySimple! I trust you will be too!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Pro
  • Point of Sale
  • Reports Classic

Overall Satisfaction with PaySimple

We use PaySimple for most of our billing related needs. PaySimple does offer an integrated calendar scheduling feature called BookSimple that we have not implemented.

What I appreciate about PaySimple is how easy it is to set up and edit a payment schedule as well as the features available for customized reporting necessary for revenue tracking, employee revenue sharing, incentives, and bonuses.
  • Integrated Web Payment Platform
  • Reporting and RSS Feeds of commonly viewed reports
  • Payment scheduling and recurring payment schedules
  • Customer Service and Chat Support
  • There are some features that we used in Classic PaySimple that did not migrate to the new Point of Sale solution that we've grown to love. Unfortunately because of those oversights we are operating through both interfaces. However the fact that the option was available so that the features were not entirely lost is impressive in it of itself.
  • There is an ability to add custom fields per transaction which for us would be extremely helpful if when added to a recurring payment schedule they would translate from a reporting standpoint with each subsequent payment. However... a custom field about a specific payment that is part of a larger payment schedule is not eligible for reporting purposes and therefor is essentially a useless feature at this time.
  • PaySimple should implement a feature I've heard referred to as 'account updater'. If a customer receives a new card replacing one that is soon to expire, there is technology available to recognize this and update the information with the merchant so that a recurring payment scheduled doesn't fail when a customer forgets to call with the updated expiration date.
  • It has been positive in that it has made it far easier for us to follow up on and correct billing issues.
  • The emails that go out referencing failed payments, updated payment schedules, refunds, etc... are all automatic and editable.
  • The RSS report feeds make it easy to establish the reports you need each day right in your inbox to follow up on billing related issues.
Authorize.net and a handful of other merchant processors and gateways. Most payment gateways (online portals to process payments) are rudimentary and not extremely intuitive. PaySimple is not and they are constantly coming up with new ways to improve upon an already very impressive platform.
PaySimple is extremely well suited if you run payments and set up payment profiles through an online gateway. I don't believe it is suited for API integrations between their merchants and your own internal software or CRM solutions.