What users are saying about
3 Ratings

Xero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
226 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Xero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
226 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

ALTO Exchange

This is a good portal for accounting and even sales personel to use in their jobs if they are needing to access purchase orders from our customers
No photo available

Xero

Xero is well suited to SME businesses that don't require the locked down approach of larger finance packages like Oracle financials and SAP. It's easy to use and understand for non finance trained staff. Invoicing and credit control is made simple and projects overlay feature allows for better control and visibility of projects being delivered.
Graham Green profile photo

Feature Rating Comparison

Payroll Management

ALTO Exchange
Xero
6.6
Pay calculation
ALTO Exchange
Xero
7.3
Benefit plan administration
ALTO Exchange
Xero
6.0
Direct deposit files
ALTO Exchange
Xero
6.9
Salary revision and increment management
ALTO Exchange
Xero
6.6
Reimbursement management
ALTO Exchange
Xero
6.2

Customization

ALTO Exchange
Xero
8.4
API for custom integration
ALTO Exchange
Xero
8.5
Plug-ins
ALTO Exchange
Xero
8.4

Security

ALTO Exchange
Xero
8.9
Single sign-on capability
ALTO Exchange
Xero
9.0
Role-based user permissions
ALTO Exchange
Xero
8.7

Reporting & Analytics

ALTO Exchange
Xero
8.4
Dashboards
ALTO Exchange
Xero
8.4
Standard reports
ALTO Exchange
Xero
8.7
Custom reports
ALTO Exchange
Xero
8.1

General Ledger and Configurable Accounting

ALTO Exchange
Xero
8.0
Accounts payable
ALTO Exchange
Xero
8.7
Accounts receivable
ALTO Exchange
Xero
8.6
Cash management
ALTO Exchange
Xero
7.9
Bank reconciliation
ALTO Exchange
Xero
9.0
Expense management
ALTO Exchange
Xero
7.5
Time tracking
ALTO Exchange
Xero
5.7
Fixed asset management
ALTO Exchange
Xero
7.4
Multi-currency support
ALTO Exchange
Xero
8.1
Multi-division support
ALTO Exchange
Xero
8.3
Regulations compliance
ALTO Exchange
Xero
7.9
Electronic tax filing
ALTO Exchange
Xero
7.8
Self-service portal
ALTO Exchange
Xero
8.0
Global Financial Support
ALTO Exchange
Xero
7.2
Primary and Secondary Ledgers
ALTO Exchange
Xero
9.2
Intercompany Accounting
ALTO Exchange
Xero
7.6
Localizations
ALTO Exchange
Xero
7.9
Journals and Reconciliations
ALTO Exchange
Xero
8.1
Enterprise Accounting
ALTO Exchange
Xero
7.3
Configurable Accounting
ALTO Exchange
Xero
8.2
Centralized Rules Framework
ALTO Exchange
Xero
8.3
Standardized Processes
ALTO Exchange
Xero
8.6

Inventory Management

ALTO Exchange
Xero
7.6
Inventory tracking
ALTO Exchange
Xero
6.4
Automatic reordering
ALTO Exchange
Xero
7.6
Location management
ALTO Exchange
Xero
8.3
Manufacturing module
ALTO Exchange
Xero
8.0

Order Management

ALTO Exchange
Xero
7.1
Pricing
ALTO Exchange
Xero
7.7
Order entry
ALTO Exchange
Xero
7.4
Credit card processing
ALTO Exchange
Xero
7.9
Cost of goods sold
ALTO Exchange
Xero
7.5
Order Orchestration
ALTO Exchange
Xero
6.6
End-to-end order visibility
ALTO Exchange
Xero
6.9
Order exception Resolution
ALTO Exchange
Xero
5.2

Accounting Firm BPO Features

ALTO Exchange
Xero
7.7
Branded client dashboards
ALTO Exchange
Xero
8.4
Client data roll-up capabilities
ALTO Exchange
Xero
7.5
Client data consolidation for benchmarking
ALTO Exchange
Xero
7.7
Configurable alerts
ALTO Exchange
Xero
7.0
Billing bypass
ALTO Exchange
Xero
8.1
Client template cloning
ALTO Exchange
Xero
7.4
Single sign-on
ALTO Exchange
Xero
7.7
Configurable client onboarding questions
ALTO Exchange
Xero
7.3
Cross-client workflow management
ALTO Exchange
Xero
8.5
Industry-specific versioning
ALTO Exchange
Xero
8.1
Legacy system data migration
ALTO Exchange
Xero
7.2

Pros

  • Clean easy to navigate interface
  • Excellent and accurate customer service
  • Easy to get activated for both customer and vendor relations
No photo available
  • Find and Recode - This tool is amazing. You can easily search for similar transactions and recode. For example, one team member accidentally coded a transaction from a specific vendor to two different accounts. You can search for the transaction by vendor and recode all of them in one shot. Saves a lot of time.
  • Cash Coding - We have been able to take write-up clients and code a full year of transactions in a matter of hours (it used to take days). A little time invested in importing the transactions from the bank and then you can group and code the transactions quickly. Highly recommended.
  • Integration - The ability to synch with add-ons has been invaluable. Open API's allow us to even consider building some of our own dashboards. It also allows us to pay for what we need as we grow. We don't have to pay for all the bells and whistles for areas we (or our clients) won't use.
Mike Castle profile photo

Cons

  • When submitting an invoice and error is generated the error is not too clear on how to fix the issue
  • Ability to scan or upload PDF invoice to customer
  • Email confirmation that invoice has been successfully submitted
No photo available
  • Xero's mobile apps are a good start, but could use more functionality, such as being able to access reports or run payroll. The good news is that the web app itself works on iPad, so you can log in through Safari and get what you need. Still, other accounting apps are ahead of Xero in this department.
  • Payroll is limited (as of May 2015) to a handful of states and is rolling out to more gradually. Scroll to the bottom of this page to see where payroll is available: https://www.xero.com/us/accounting-software/payroll/
  • Customizable reports. Xero is rolling out a new reporting engine which offers greater flexibility, but it is not yet complete. Make sure that the reports available in Xero will meet your needs.
Blake Oliver profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Xero9.7
Based on 24 answers
Simplest answer - it works for us. For our own company, I don't think we are looking for any options other than Xero right now. Everyone in our company uses it - Finance uses it for bookkeeping and follow ups, Sales for quotes through to invoicing customers, we all use it for individual expense claims. So far so good! No reason to change.
Neethu Stephen profile photo

Usability

No score
No answers yet
No answers on this topic
Xero8.3
Based on 20 answers
Although Xero overall usability is good, there are some points which requires improvements. One of them is the inventory which is limited to a single price list, making it difficult for wholesalers to issue invoices if they have various price lists depending on the type of clients (distributors, small retailers, large retailers etc). Another weak point is that Xero does not integrate ACH payment in their invoicing system. Only credit card payment is currently acceptable via Xero invoice.
Ronen Amit profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Xero9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf profile photo

Performance

No score
No answers yet
No answers on this topic
Xero10.0
Based on 8 answers
In 3 years of use, I've only broken the system once. And that was for 30 seconds.
Dan Schmidt, CPA profile photo

Support

No score
No answers yet
No answers on this topic
Xero8.7
Based on 14 answers
Currently provides email support
Marvin Galang profile photo

Online Training

No score
No answers yet
No answers on this topic
Xero10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf profile photo

Implementation

No score
No answers yet
No answers on this topic
Xero9.5
Based on 9 answers
Have a good plan. Carefully reconcile closing balances with opening balances. Conversion at fiscal year end is ideal if possible
Dave Olsen profile photo

Alternatives Considered

N/A this was setup by my customer for us to use
No photo available
My tax consultant recommended Xero because we were having a tough time keeping track of receipts while traveling. We initially had Quickbooks but not the desktop version and were very confused with the functionality.I found with Xero's monthly reconciliations extremely helpful to make sure our money is being allocated in the right areas. It is so much easier now to manage bills & expenses.
Tamara Thompson profile photo

Scalability

No score
No answers yet
No answers on this topic
Xero9.9
Based on 6 answers
After 4 years I cannot remember a single moment of downtime. Outstanding reliability!
Doug Fish profile photo

Return on Investment

  • Too early to tell just started using it
No photo available
  • It gives me peace of mind that our receipts are getting saved digitally as well as filed.
  • The return on time is substantial.... we used to spend hours and hours in Quickbooks and it is a lot easier and faster to file in Xero.
Tamara Thompson profile photo

Screenshots

Pricing Details

ALTO Exchange

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Xero

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details