Amazon CloudWatch vs. xMatters

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon CloudWatch
Score 8.3 out of 10
N/A
Amazon CloudWatch is a native AWS monitoring tool for AWS programs. It provides data collection and resource monitoring capabilities.
$0
per canary run
xMatters
Score 8.5 out of 10
N/A
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
$9
per month
Pricing
Amazon CloudWatchxMatters
Editions & Modules
Canaries
$0.0012
per canary run
Logs - Analyze (Logs Insights queries)
$0.005
per GB of data scanned
Over 1,000,000 Metrics
$0.02
per month
Contributor Insights - Matched Log Events
$0.02
per month per one million log events that match the rule
Logs - Store (Archival)
$0.03
per GB
Next 750,000 Metrics
$0.05
per month
Next 240,000 Metrics
$0.10
per month
Alarm - Standard Resolution (60 Sec)
$0.10
per month per alarm metric
First 10,000 Metrics
$0.30
per month
Alarm - High Resolution (10 Sec)
$0.30
per month per alarm metric
Alarm - Composite
$0.50
per month per alarm
Logs - Collect (Data Ingestion)
$0.50
per GB
Contributor Insights
$0.50
per month per rule
Events - Custom
$1.00
per million events
Events - Cross-account
$1.00
per million events
CloudWatch RUM
$1
per 100k events
Dashboard
$3.00
per month per dashboard
CloudWatch Evidently - Events
$5
per 1 million events
CloudWatch Evidently - Analysis Units
$7.50
per 1 million analysis units
Starter
$9
per user/per month
Base
$39
per user/per month
Free
Free
Advanced
Contact for quote
Offerings
Pricing Offerings
Amazon CloudWatchxMatters
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWith Amazon CloudWatch, there is no up-front commitment or minimum fee; you simply pay for what you use. You will be charged at the end of the month for your usage.
More Pricing Information
Community Pulse
Amazon CloudWatchxMatters
Considered Both Products
Amazon CloudWatch

No answer on this topic

xMatters
Chose xMatters
xMatters is able to aggregate alerts from Cloudwatch, Kibana, and SNS in a single service with rules that allows us to configure where those alerts go and how they are escalated. Cloudwatch alone, for example, does not know who to contact if there is an error.
Top Pros
Top Cons
Best Alternatives
Amazon CloudWatchxMatters
Small Businesses
InfluxDB
InfluxDB
Score 8.6 out of 10

No answers on this topic

Medium-sized Companies
GitLab
GitLab
Score 8.8 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
GitLab
GitLab
Score 8.8 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon CloudWatchxMatters
Likelihood to Recommend
8.5
(37 ratings)
8.0
(8 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
8.4
(8 ratings)
9.9
(5 ratings)
User Testimonials
Amazon CloudWatchxMatters
Likelihood to Recommend
Amazon AWS
Cloud watch is great and essential if you decide to invest in AWS and have any need to monitor the health of all aspects of your VPC resources, or at the organizational level (multiple accounts). Another benefit of the service is constant upgrades at no additional costs; the software evolves to develop modules and interface improvements. For first-time users in AWS, this is going to take a bit to understand, so the learning curve to this metrics environment can seem overwhelming at first glance/use.
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Everbridge
We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
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Pros
Amazon AWS
  • It provides lot many out of the box dashboard to observe the health and usage of your cloud deployments. Few examples are CPU usage, Disk read/write, Network in/out etc.
  • It is possible to stream CloudWatch log data to Amazon Elasticsearch to process them almost real time.
  • If you have setup your code pipeline and wants to see the status, CloudWatch really helps. It can trigger lambda function when certain cloudWatch event happens and lambda can store the data to S3 or Athena which Quicksight can represent.
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Everbridge
  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.
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Cons
Amazon AWS
  • Memory metrics on EC2 are not available on CloudWatch. Depending on workloads if we need visibility on memory metrics we use Solarwinds Orion with the agent installed. For scalable workloads, this involves customization of images being used.
  • Visualization out of the box. But this can easily be addressed with other solutions such as Grafana.
  • By design, this is only used for AWS workloads so depending on your environment cannot be used as an all in one solution for your monitoring.
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Everbridge
  • While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
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Usability
Amazon AWS
No answers on this topic
Everbridge
xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.
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Support Rating
Amazon AWS
Support is effective, and we were able to get any problems that we couldn't get solved through community discussion forums solved for us by the AWS support team. For example, we were assisted in one instance where we were not sure about the best metrics to use in order to optimize an auto-scaling group on EC2. The support team was able to look at our metrics and give a useful recommendation on which metrics to use.
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Everbridge
xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company. They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
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Alternatives Considered
Amazon AWS
I believe that CloudWatch is a better solution to use with AWS services and resources in terms of cost and ease of integration with AWS infrastructure services. But keep in mind that Elasticsearch is better at aggregating application-level metrics. We chose CloudWatch because of its capabilities to integrate and monitor AWS services in almost real-time.
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Everbridge
xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.
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Return on Investment
Amazon AWS
  • We were able to set up log streaming, retention, and simple downtime alerts within a few hours, having no prior experience with CloudWatch, freeing up our engineers to focus on more important business goals.
  • CloudWatch log groups have made it relatively easy to detect and diagnose issues in production by allowing us to aggregate logs across servers, correlate failures, isolate misbehaving servers, etc. Thanks to CloudWatch, we are generally able to identify, understand and mitigate most production fires within 10-15 minutes.
  • Choosing CloudWatch to manage log aggregation has saved us quite a bit of time and money over the past year. Generally, 3rd-party log aggregation solutions tend to get quite expensive unless you self-host, in which case you typically need to spend a fair amount of time setting up, maintaining, and monitoring these services.
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Everbridge
  • Quicker response times for on-call personnel.
  • Managers are able to pull reports faster for any incidents escalated to their team.
  • When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.
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ScreenShots

Amazon CloudWatch Screenshots

Screenshot of How Amazon CloudWatch works - high-level overviewScreenshot of CloudWatch Application MonitoringScreenshot of CloudWatch ServiceLens and Contributor Insights - expedite resolution timeScreenshot of Improve Observability with Amazon CloudWatchScreenshot of Visual overview of Amazon CloudWatch