Amazon Connect vs. Bright Pattern Contact Center
Amazon Connect vs. Bright Pattern Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
More Pricing Information |
Amazon Connect | Bright Pattern Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Bright Pattern Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Bright Pattern Contact Center | |
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Likelihood to Recommend | 7.3 (4 ratings) | 10.0 (27 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 10.0 (27 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (27 ratings) |
In-Person Training | - (0 ratings) | 8.0 (1 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 6.1 (4 ratings) |
Configurability | - (0 ratings) | 8.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Amazon Connect | Bright Pattern Contact Center | |
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Likelihood to Recommend | Amazon AWS | Bright Pattern, Inc. |
Pros | Amazon AWS | Bright Pattern, Inc. |
Cons | Amazon AWS | Bright Pattern, Inc. |
Usability | Amazon AWS No answers on this topic | Bright Pattern, Inc. |
Reliability and Availability | Amazon AWS No answers on this topic | Bright Pattern, Inc. |
Performance | Amazon AWS No answers on this topic | Bright Pattern, Inc. |
Support Rating | Amazon AWS No answers on this topic | Bright Pattern, Inc. |
In-Person Training | Amazon AWS No answers on this topic | Bright Pattern, Inc. |
Online Training | Amazon AWS No answers on this topic | Bright Pattern, Inc. |
Implementation Rating | Amazon AWS No answers on this topic | Bright Pattern, Inc. |
Alternatives Considered | Amazon AWS | Bright Pattern, Inc. |
Scalability | Amazon AWS No answers on this topic | Bright Pattern, Inc. |
Return on Investment | Amazon AWS | Bright Pattern, Inc. |
ScreenShots | Bright Pattern Contact Center Screenshots |