Amazon Connect vs. Call Center Studio
Amazon Connect vs. Call Center Studio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Call Center Studio | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Amazon Connect | Call Center Studio | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Call Center Studio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Call Center Studio | |
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Likelihood to Recommend | 7.3 (4 ratings) | 9.0 (2 ratings) |
Amazon Connect | Call Center Studio | |
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Likelihood to Recommend | Amazon AWS | Call Center Studio |
Pros | Amazon AWS | Call Center Studio |
Cons | Amazon AWS | Call Center Studio |
Alternatives Considered | Amazon AWS | Call Center Studio |
Return on Investment | Amazon AWS | Call Center Studio |
ScreenShots | Call Center Studio Screenshots |