Amazon Connect vs. Five9
Amazon Connect vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
Amazon Connect | Five9 | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
Amazon Connect | Five9 | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Five9 | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Five9 | |
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Likelihood to Recommend | 7.3 (4 ratings) | 8.3 (36 ratings) |
Support Rating | - (0 ratings) | 8.0 (8 ratings) |
Amazon Connect | Five9 | |
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Likelihood to Recommend | Amazon AWS | Five9 |
Pros | Amazon AWS | Five9 |
Cons | Amazon AWS | Five9 |
Support Rating | Amazon AWS No answers on this topic | Five9 |
Alternatives Considered | Amazon AWS | Five9 |
Return on Investment | Amazon AWS | Five9 |
ScreenShots | Five9 Screenshots |