Amazon Elastic Transcoder vs. GoDaddy

It is well suited in a large setting where people use different file formats and various apps to record and transfer their audio or video files across devices. In such scenarios, the transcoder would of real help to eliminate the hassle of converting the files into desired formats for viewing or doing some other analysis.

The transcoder would not be of much use if all the files have the same format and does not need any conversion from their source file formats. It would prove costly and not useful if it's just an additional step that is of no particular use

Incentivized

Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.

Incentivized

• Works at scale, you can can transcode a high number of videos at the same time.
• Supports a good number of formats.
• Good integration with AWS S3 and other AWS Services.

Incentivized

• Registering a domain - I've found their site to be the easiest to navigate
• Website builder - their website builder is user friendly
• Email hosting - easy to set up and use, wether in an email app or online email.
• Wordpress hosting - I have multiple wordpress sites I use under one account
• Their customer service is always very helpful and easy to contact.

Incentivized

• Amazon Elastic Transcoder requires a fair amount of setup.

Incentivized

• Support agents are woefully undertrained, even in knowledge of their own products.
• Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
• There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.

Incentivized

We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service

Incentivized

Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.

Incentivized

Support for Amazon Elastic Transcoder is the same as any other service within AWS. If you are familiar with AWS, it is easy to start using Elastic Transcoder

Incentivized

I think a lot of companies can learn from GoDaddy's support team. I have found:

• Chat or phone support is almost always available.
• Their agents are friendly and helpful.
• Their agents seem to care and be knowledgeable about a wide range of issues.
• I rarely have to escalate my problem to get the support that I need.
• If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.

Incentivized

Amazon Elastic Transcoder is in a league of its own when compared to other alternatives in the market. The most noticeable competitor would be either Microsoft or Adobe or Google. When I had a chance to compare Azure products and Amazon products, the difference is obvious and the experience provided by both the products are very different in terms of user experience and interaction with the application. The cost and availability also were taken into consideration when choosing between the two shortlisted choices. So we went with Amazon's product as it is widely used and has support and maintenance which is basically better than the competition.

Incentivized

We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.

Incentivized

• Less time for integration with this service if you are already in AWS stack
• No real time transcoding is a negative

Incentivized

• GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
• Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.

Incentivized