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Don't get stuck here like I did
February 18, 2022

Don't get stuck here like I did

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Wordpress Hosting
  • Domain Management
  • Nameservers
  • Email

Overall Satisfaction with GoDaddy

We use GoDaddy to manage domains for our clients whose websites we build and host. We transfer domains to our account and configure the zone files to connect up to websites, email, and other services, including various security features. We sometimes have to work with existing GoDaddy WordPress or email usage from new clients.
  • To be quite honest, not much.
  • Zone file editing is relatively user-friendly.
  • Bulk transfer tool is nice to have.
  • Support agents are woefully undertrained, even in knowledge of their own products.
  • Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
  • There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
  • GoDaddy takes a lot of extra time to work around its flaws, especially during transfers.
  • Almost cost us clients due to inconsistent nameserver behavior.
  • Automatic renewals just sometimes fail for no reason, requiring manual intervention.
We use GoDaddy because of institutional inertia. To be honest, most of the big-name registrars and web hosts out there are pretty terrible and suffer from the same issues with transfers, uptime, and support. I want to try evaluating more alternatives soon, but honestly, the prospect of transferring our hundreds of domains and sites out of GoDaddy sounds excruciatingly painful.

Do you think GoDaddy delivers good value for the price?

No

Are you happy with GoDaddy's feature set?

No

Did GoDaddy live up to sales and marketing promises?

No

Did implementation of GoDaddy go as expected?

No

Would you buy GoDaddy again?

No

Honestly, most web hosts are pretty awful these days. I have experience with a lot of them, and most of them aren't very good about keeping websites up when making any changes. GoDaddy is better than some in that you can host services with an offsite domain without issue, but if you aren't very careful, and sometimes if you are, making changes to nameservers can cause downtime, even when there's no technical reason for them to, and other registrars have figured out how to avoid it. And when you run into these problems, their support is universally horrible in my experience. Be prepared for 45 minutes to an hour waiting for a support agent to even address your question, taking 5 minutes between each response asking for a new piece of info like your name or security PIN. After that, they are so woefully undertrained, I often have to teach them about the usage or existence of some of their own products. And just to top it off, at some point during the conversation, even if you're there on an urgent issue causing downtime only they can fix, they will upsell you on some product, whether that's a premium account or early renewal.