GoDaddy: Great for small businesses; Larger ones - Just use their domain / hosting / email.
February 11, 2020

GoDaddy: Great for small businesses; Larger ones - Just use their domain / hosting / email.

page V | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoDaddy

GoDaddy offers a full range of digital business services from domain purchase and management through their small business suite - website hosting, website building (WYSIWYG/drag and drop website builder), email marketing/newsletters, google listing management and more. We use GoDaddy to purchase our domains, manage them, and to purchase and manage our email services for our employees.
  • Technical support
  • Small Business solutions
  • Pricing for domains
  • Data Tracking - Facebook/Instagram compatible websites (for running conversion campaigns).
  • Positive: Place to buy domains and lay a basis for a digital presence (hosting).
  • Positive: Their tech support saves us time and hassle. Time can equal money in business.
With GoDaddy: I can always expect that their support will be helpful and positive.
  • That I can reach operators by phone or chat
  • That I can find my domains and host in one place.
  • That I can also purchase and access email for myself and my team.
  • That records will be accurate and orderly.
With Bluehost, we have had negative experiences. There was an issue with hosting with one of our clients, and on one phone call, their support team admitted fault. On a follow-up call, when we asked for a refund or some make-good, they denied us a make-good, blamed my team, and refuted their previous claims. As much as possible, I will seek to do business with others as a result.

With 1&1, we also had a negative experience. We purchased a domain, were charged for it, received a receipt, and then later were informed that the domain was not granted to us. We were perplexed - Good thing we didn't build a site for that domain yet! We went to GoDaddy and purchased the domain.
GoDaddy is a good solution for:
  • first-time, non-techy, local service business owner (not eCom) to manage their business all in one place (looking to build their website, send emails, manage their listings and web presence all in one place
    • The user dashboard for their small business suite is pretty user-friendly. Someone could probably build their site in about three hours.
    • A decent place to keep all business solutions in one easy place and have someone to help them troubleshoot with support.
  • More technically savvy business owners - any field
    • Buy and manage their domains all in one place
    • Get technical support for issues (ex: troubleshooting with CNAME and ANAME records) when redirecting traffic to new pages
    • Buy domains in bulk
I would not recommend GoDaddy's website builder:
  • For eCommerce - the tracking and capabilities are better on Shopify. There are drag and drop themes just the same as with GoDaddy.
  • For people who love to tweak - There are limitations on the WYSIWYG editor.
  • For people who are running a lot of Facebook ad campaigns / socially driven campaigns - It's harder to track conversions and give Facebook the information it needs to prove purchases (any field). We've driven traffic and proved $45k in sales from some of the campaigns that we've done. We had to do it in a roundabout way.

GoDaddy Support

I think a lot of companies can learn from GoDaddy's support team. I have found:
  • Chat or phone support is almost always available.
  • Their agents are friendly and helpful.
  • Their agents seem to care and be knowledgeable about a wide range of issues.
  • I rarely have to escalate my problem to get the support that I need.
  • If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Almost every time, they provide me with superior support with their speed at answering my questions and their ability to assess the problem. Once I called with domain questions and was provided answers to several other problems (domain / AName / CName records) that I wasn't aware were happening. They took the time to look into a couple of side-issues and to respond on the spot to something that I didn't even bring up. And they were friendly to boot.