What users are saying about
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Top Rated
61 Ratings
18 Ratings

Amazon Pay

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Top Rated
61 Ratings
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Score 8.7 out of 100
18 Ratings
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Score 7.3 out of 100

Attribute Ratings

  • Amazon Pay is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.8

Amazon Pay

88%
26 Ratings
6.2

CyberSource

62%
9 Ratings

Usability

8.0

Amazon Pay

80%
1 Rating

CyberSource

N/A
0 Ratings

Support Rating

8.1

Amazon Pay

81%
10 Ratings

CyberSource

N/A
0 Ratings

Implementation Rating

1.0

Amazon Pay

10%
1 Rating

CyberSource

N/A
0 Ratings

Likelihood to Recommend

Amazon AWS

I find it's extremely easy to use Amazon Pay, at least as a consumer. If you have an active Amazon account, and if you have Prime, your features (free shipping) are already connected and ready to use. The advantages are that you don't have to enter new payment info into another new e-commerce site and your Amazon Prime shipping advantages are already built into your options. At least, this has been the case for me the few times I've used it so far - on a couple of different online stores. I also had to cancel an item and the reimbursement went through quickly and easily as well.
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Visa

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
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Pros

Amazon AWS

  • The experience of using Amazon Pay goes really well if you have paired your Amazon account with an Alexa-enabled device.
  • You don't have to take out your credit card in public and you can simply complete every purchase using Amazon Pay UPI.
  • Amazon Pay later is one of my favorite features that I use to make any purchase on the Amazon website. It allows me to make payments even when I am short on the pocket. And the good part is that you don't have to pay any interest for this pay later amount.
  • In case you have received a gift voucher from your company, you can add it to your account and it will reflect in your Amazon Pay balance.
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Visa

  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
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Cons

Amazon AWS

  • Once you have added the money to the Amazon Pay wallet, you can't transfer it to your bank account and you are not able to purchase an Amazon gift card
  • Sometimes Amazon Pay is slow in server
  • Amazon Pay customer support is not good for India
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Visa

  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
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Pricing Details

Amazon Pay

Starting Price

Editions & Modules

Amazon Pay editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    CyberSource

    Starting Price

    Editions & Modules

    CyberSource editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Amazon AWS

      It's very helpful for our company. Amazon Pay is an easy use platform. Through this app, you can solve all the problems like pay electricity bills, employees salaries, and transfer money to anyone.
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      Visa

      No answers on this topic

      Support Rating

      Amazon AWS

      Amazon Pay gets a rating of 9 because it does not drastically improve the business. That said, it allows us to offer another payment method for users who trust Amazon and will always or only checkout with Amazon Pay. The support team for Amazon Pay is top-notch and will help get all issues resolved.
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      Visa

      No answers on this topic

      Implementation Rating

      Amazon AWS

      I don't have any idea about this question.
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      Visa

      No answers on this topic

      Alternatives Considered

      Amazon AWS

      The User Interface of Amazon Pay is far better than any other payment gateway. Moreover, I have very less payment stuck problems with Amazon pay, and even if any payment gets stuck the issue is resolved within 48 hours of the failed transaction. I like that Amazon Pay offers rewards for every payment done which is a very cool feature that other applications often provide its users.
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      Visa

      Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
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      Return on Investment

      Amazon AWS

      • Amazon Pay instantly boosted our sales when I realized that customs prefer to use it over PayPal as just about everyone has an Amazon account and it makes it easier for them to just check out using Amazon Pay.
      • The processing fees while higher than the others we are using are the only downside to our return in using Amazon Pay.
      • Customers use their Amazon logins for their Amazon pay orders and it is as hassle-free as it gets.
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      Visa

      • It has streamlined credit card processing for the whole organization
      • Provides all the info we need to locate specific transactions and address issues accordingly
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