Likelihood to Recommend Amplitude Analytics is well suited for scenarios where you have multiple data points to understand customer behavior and journeys and utilize simple to medium complexity graphs/charts. It may not be suitable for scenarios where you need to slice and dice data into highly customizable dashboards as that requires significant effort from technical teams.
Read full review Small organization with limited resource can really make use of [Inspectlet]. Its really user friendly and don't need much expertise or training to use and you can have the entire department using it the very next day its implemented. But if its a large company, you might be better off with other session replay tools.
Read full review Pros Feature analytics - measuring frequency of usage Time taken by users to convert in funnels Actions that drive certain user behaviors in funnels via correlation Actions that lead to user drop off in funnels via correlation Comparing behavior of two custom user cohorts Read full review Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy. I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io. I thought the tool's pricing was positioned well for the features it offered. Read full review Cons Some more clarity and examples of implementation with GDPR in mind Some segregation inside user properties can be difficult to implement Splicing information inside funnels could be more intuitive User support for the cheaper tiers is hard to access Pricing transparency really needs to be improved Read full review Be more consistent on recording the sessions Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool Lots of times main dashboard doesn't load. Make the tool more bug free. Read full review Support Rating I haven't used the Amplitude support other than their training docs so I can't speak too much to the in-person support but the docs are serviceable. Nothing too crazy but between the user tips, email notifications, and the decent number of docs I was able to get the support I needed to ramp up on the tool.
Read full review Alternatives Considered It's the best in class with all the bells and whistles. Other options could suit you just fine at a lower price point, but you need to be sure of what you are not getting and the switching cost associated with when you do need it.
Read full review I tried out several session recording tools. The things that really stood out to me about Inspectlet were the interface and integration. Inspectlet was easiest for me to integrate and start sending custom metadata. I also liked that you could set up Inspectlet to capture every session automatically. Finally, I really enjoyed Inspectlet's funnel reporting feature. It sped up useful analysis tremendously because most of the sessions we were interested in corresponded to funnel interaction.
Read full review Return on Investment It collects data of great importance which allows to make product improvements. It easily identifies problems a user may have with the product. The flow of users who have used the product has improved, thus being able to generate more income thanks to the improvements and new functions. Read full review There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment. To be able to know the site from users perspective is the best ROI anyone can expect Read full review ScreenShots