What users are saying about
8 Ratings
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Score 9.5 out of 100
13 Ratings
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Score 9.1 out of 100

Attribute Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    N/A
    0 Ratings
    9.3

    CallTrackingMetrics

    93%
    9 Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    No answers on this topic

    CallTrackingMetrics

    [CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
    Anonymous | TrustRadius Reviewer

    Pros

    Analytic Call Tracking

    No answers on this topic

    CallTrackingMetrics

    • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
    • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
    • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
    • Cost is well worth what you get from the software.
    Anonymous | TrustRadius Reviewer

    Cons

    Analytic Call Tracking

    No answers on this topic

    CallTrackingMetrics

    • Can get pricy.
    • More complex integrations may need professional services.
    • No push notifications for incoming SMS on mobile app (non agent).
    Marvin Leininger | TrustRadius Reviewer

    Pricing Details

    Analytic Call Tracking

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Analytic Call Tracking Editions & Modules

    Additional Pricing Details

    CallTrackingMetrics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $39 per month

    CallTrackingMetrics Editions & Modules

    Edition
    Performance Plan$391
    Growth Plan$1191
    Connect Plan$3291
    1. per month
    Additional Pricing Details
    All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts up to 15% off for annual agreements.

    Alternatives Considered

    Analytic Call Tracking

    No answers on this topic

    CallTrackingMetrics

    CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
    Earl Minney | TrustRadius Reviewer

    Return on Investment

    Analytic Call Tracking

    No answers on this topic

    CallTrackingMetrics

    • Fits nicely into the % of budget dedicated to Analytics
    • CallTrackingMetrics is our system of truth for source of calls for Local Service business
    • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
    Christopher R. Chaput | TrustRadius Reviewer

    Screenshots

    Analytic Call Tracking

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