Anthropic is an AI research company whose product, Claude, is an AI assistant available for a variety of business tasks. Boasting a 100K+ token windows, Claude can handle complex multi-step instructions over large amounts of content.
$20
per month
Genesys Cloud AI
Score 5.6 out of 10
N/A
Based on technology acquired with Exceed.ai, Genesys Cloud AI consists of an AI sales assistant and AI chatbot featuring dynamic lead nurturance and lead qualification process support.
N/A
Pricing
Anthropic Claude
Genesys Cloud AI
Editions & Modules
Pro
$20
per month
Team - Standard
$30
per month per seat (minimum 5)
Team - Premium
$150
per month per seat (minimum 5)
Max
from $100
per month
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Claude
Genesys Cloud AI
Free Trial
No
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Discount available for annual billing and Pro, Max and Standard Team plans. Claude Code included in higher tier service. Usage-based billing available with API access plans with discount for batch processing.
Claude is well suited to help build documentation, strategic plans, and document analysis very well. I just recently had a client ask me for Terms & Conditions of a new service offering we are developing. I had Claude look at some existing artifacts we have already created and added some additional key points, to develop our T&C. Claude helped streamline the process in a few hours, that could have take several days to weeks to fine tune
Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.
Claude is a trusted platform from our perspective. We have been using this platform (paid version) more and more the past few months. The value returned is more than worth it. As more integrations points happen, we see Claude being a long term part of our ecosystem. Data creation, analysis, and assessments can be a tedious process. Claude delivers robust and efficient outcomes that help us for on higher level tasks.
During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.
Anthropic Claude is just as good as any of the aforementioned platforms. We were using ChatGPT primarily before Claude. We have leaned more to Claude in recent months, but use other solutions to keep a balanced approach to research and analysis. We plan to keep Claude as a core component of our tech stack moving forward, as it has proven value time and time again.
Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.
ROI is immediate in the consulting space. We draft documents for clients often and have the ability to produce exponential output with Claude.
Claude has allowed us to develop HTML and java code based on our requirements for a client. It has also helped identify bad code and shortened our development lifecycle
Claude has turned into a value added platform that we rely on to verify information and provide suggestions. We look at Claude as a strategic technology partner
There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents.
There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only.
