TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    anybot

    Score3 out of 10
    N/AN/A

    $15,000

    per month

    JivoChat

    Score9 out of 10
    N/AJivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A

    Tidio

    Score9.6 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Pricing
    anybotJivoChatTidio
    Editions & Modules
    Basic
    $15,000
    per month
    No answers on this topic
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Offerings
    Pricing Offerings
    anybotJivoChatTidio
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details——All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
    More Pricing Information
    Features
    anybotJivoChatTidio
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of anybot and JivoChat and Tidio
    Feature
    anybot
    -
    Ratings
    JivoChat
    8.7
    1 Ratings
    0% above category average
    Tidio
    -
    Ratings
    Chat history and transcripts00 Ratings9.01 Ratings00 Ratings
    Chat reporting00 Ratings9.01 Ratings00 Ratings
    Chat and web analytics00 Ratings8.01 Ratings00 Ratings
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    anybotJivoChatTidio
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    AWS Chatbot
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    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    anybotJivoChatTidio
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (4 ratings)
    9.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    anybotJivoChatTidio
    Likelihood to Recommend
    Evolany
    No answers on this topic
    JivoChat
    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Incentivized
    Read full review
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Pros
    Evolany
    No answers on this topic
    JivoChat
    • Provides ease of connecting with customers on real time basis
    • Helps us in managing inbound traffic coming to our website
    • Avoids hassle free experience of sharing pics and docs in chat itself
    • Reduces time spent on calls and emails
    Incentivized
    Read full review
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Cons
    Evolany
    No answers on this topic
    JivoChat
    • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
    • The quality of the internet should be good enough for its accurate working.
    Incentivized
    Read full review
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Usability
    Evolany
    No answers on this topic
    JivoChat
    It is user friendly and has almost all features required in a chat application.
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Alternatives Considered
    Evolany
    No answers on this topic
    JivoChat
    Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
    Incentivized
    Read full review
    Tidio
    Incentivized
    Read full review
    Return on Investment
    Evolany
    No answers on this topic
    JivoChat
    • Increased Efficiency during the short period of our testing
    • Not having to manage or give access to many different communication channels to our team members
    • Faster responses for clients and prospective clients
    Incentivized
    Read full review
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    ScreenShots

    JivoChat Screenshots

    Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket

    Tidio Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot