Apache Guacamole vs. Cisco Webex Support (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apache Guacamole
Score 9.5 out of 10
N/A
Apache Guacamole is a clientless remote desktop gateway. Once installed on a server, all that is needed to access remote desktops is a web browser. Apache Guacamole is free and open source software. It is licensed under the Apache License, Version 2.0, and is maintained by a community of developers that use Guacamole to access their own development environments.N/A
Cisco Webex Support
Score 8.4 out of 10
N/A
Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A
Pricing
Apache GuacamoleCisco Webex Support (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Apache GuacamoleCisco Webex Support
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Apache GuacamoleCisco Webex Support (discontinued)
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Apache GuacamoleCisco Webex Support (discontinued)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Apache Guacamole
8.7
2 Ratings
6% above category average
Cisco Webex Support (discontinued)
6.8
9 Ratings
19% below category average
Screen sharing9.52 Ratings8.99 Ratings
File transfer9.12 Ratings8.99 Ratings
Access to sleeping/powered-off computers9.12 Ratings6.05 Ratings
Over-the-Internet remote session10.02 Ratings8.99 Ratings
Initiate remote control from mobile7.02 Ratings1.36 Ratings
Remote management of servers & workstations9.52 Ratings2.05 Ratings
Centralized management dashboard8.01 Ratings8.87 Ratings
Session record8.01 Ratings8.67 Ratings
Monitoring and Alerts7.01 Ratings8.95 Ratings
Multi-platform remote control9.52 Ratings1.57 Ratings
Instant message00 Ratings7.17 Ratings
Secure remote access with Smart Card authentication00 Ratings9.05 Ratings
Remote Active Directory® management00 Ratings7.95 Ratings
Annotations00 Ratings7.07 Ratings
Best Alternatives
Apache GuacamoleCisco Webex Support (discontinued)
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
NinjaOne
NinjaOne
Score 9.3 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Apache GuacamoleCisco Webex Support (discontinued)
Likelihood to Recommend
8.6
(2 ratings)
9.7
(11 ratings)
Likelihood to Renew
8.0
(1 ratings)
9.1
(3 ratings)
Usability
10.0
(1 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(3 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Apache GuacamoleCisco Webex Support (discontinued)
Likelihood to Recommend
Apache
Limitations are only the effort you want to have to configure it (correctly).
Read full review
Cisco
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Read full review
Pros
Apache
  • Remote connect to Linux OS
  • Remote connect to Windows OS
Read full review
Cisco
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Read full review
Cons
Apache
  • We have experienced some stability problems (mostly Tomcat related).
  • The interface could be a little more user-friendly.
  • Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.
Read full review
Cisco
  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Read full review
Likelihood to Renew
Apache
No answers on this topic
Cisco
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Read full review
Usability
Apache
it's easy
Read full review
Cisco
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Read full review
Support Rating
Apache
No answers on this topic
Cisco
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Read full review
Implementation Rating
Apache
It's easy and free of use, therefore perfect for quick implementations when needed.
Read full review
Cisco
No answers on this topic
Alternatives Considered
Apache
We have successfully used noVNC for remote access.
Read full review
Cisco
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Read full review
Return on Investment
Apache
  • The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.
Read full review
Cisco
  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Read full review
ScreenShots