TrustRadius

Apex Customer Experience Intelligence Platform vs. Keatext

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apex Customer Experience Intelligence Platform
Score 0.0 out of 10
N/A
The Apex customer experience platform boasts a foundation in Behavioral Science. Its "Desires Framework" quantitatively prioritize the 16 key emotions and beliefs shaping customer behavior, serving as a foundational guide for enhancing customer advocacy and loyalty. By integrating a brand's unique Desires Framework with AI technology, Apex aims to accelerate success by overcoming the limitations of traditional CSat and NPS metrics with speed and precision. The Apex customer experience…N/A
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Pricing
Apex Customer Experience Intelligence PlatformKeatext
Editions & Modules
No answers on this topic
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
Offerings
Pricing Offerings
Apex Customer Experience Intelligence PlatformKeatext
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Apex Customer Experience Intelligence PlatformKeatext
Best Alternatives
Apex Customer Experience Intelligence PlatformKeatext
Small Businesses
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Score 8.5 out of 10
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Score 8.5 out of 10
Medium-sized Companies
CustomerSuccessBox
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Score 9.5 out of 10
CustomerSuccessBox
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Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
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Score 9.3 out of 10
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Verint Voice of the Customer
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Apex Customer Experience Intelligence PlatformKeatext
Likelihood to Recommend
-
(0 ratings)
9.1
(6 ratings)
User Testimonials
Apex Customer Experience Intelligence PlatformKeatext
Likelihood to Recommend
Apex
No answers on this topic
Keatext
Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.
Zheng Khoo | TrustRadius Reviewer
Zheng Khoo
Digital Marketing Specialists
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Pros
Apex
No answers on this topic
Keatext
  • You can detect or analyze feelings in French, Italian, Arabic, and English.
  • You can classify text and comments in different languages.
  • Easy to use for both professionals and non-professionals.
  • Use analytics to gain deep insight into what's happening on social media platforms.
  • Simple interface.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
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Cons
Apex
No answers on this topic
Keatext
  • It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.
Sharon Khoo Tan | TrustRadius Reviewer
Sharon Khoo Tan
Human Resources Director
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Alternatives Considered
Apex
No answers on this topic
Keatext
We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries.
Anjali Nair | TrustRadius Reviewer
Anjali Nair
content writer specialist
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Return on Investment
Apex
No answers on this topic
Keatext
  • Keatext allows the creation of custom tests to meet the needs of each business.
  • Automate UX research for scalability.
  • Provides analytical data in addition to tracking user experience.
Gonzalo Bayona Camiletti | TrustRadius Reviewer
Gonzalo Bayona Camiletti
Software Engineer
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ScreenShots

Apex Customer Experience Intelligence Platform Screenshots

Screenshot of a page that demonstrates how Apex Score and CX initiatives directly influence crucial business KPIs such as churn and revenue.Screenshot of a page that highlights the key business themes and topics that must be prioritized to enhance CX and drive improved business results.Screenshot of a page that provides an overview of customer feedback, detailing which areas of the business it impacts and why prioritizing it is critical.

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets