Keatext for AI Enabled Customer feedback Solution
December 13, 2021
Keatext for AI Enabled Customer feedback Solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Keatext
We are using Keatext for managing our user feedback & helpdesk tickets. Keatext provides us with a GUI Platform with a dashboard to manage all the things on one go. It provides us integrated Live chat feature to support users in real-time. Keatext provides easy integration with Zendesk & Survey websites as well for improvised user feedback. We can also manage the tickets according to the tags so that they can provide easy categorization. Keatext provides detailed reports & chart analysis that helps us manage & identify the issues & resolutions.
- Detailed Report & Analysis
- GUI Dashboard with advance features
- Live chat support feature
- Survey & Easy integration options
- Artificial Intelligence features
- Remote screen connect feature need to address the user issues on real-time
- Tags template needs to be provided
- Text Analytics
- Live chat support
- Detailed report analysis & charts
- Data fill upload with CSV options
- Faster resolve customer queries with AI features
- Chat bot & Live chat support features
- Provides recommendations on text analysis
We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries.
Do you think Keatext delivers good value for the price?
Yes
Are you happy with Keatext's feature set?
Yes
Did Keatext live up to sales and marketing promises?
Yes
Did implementation of Keatext go as expected?
Yes
Would you buy Keatext again?
Yes