What users are saying about
19 Ratings
3 Ratings
19 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 5 out of 100

Feature Set Ratings

    Security

    Appcues

    Feature Set Not Supported
    N/A
    9.0

    eZ Platform

    90%
    eZ Platform ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Platform & Infrastructure

    Appcues

    Feature Set Not Supported
    N/A
    8.0

    eZ Platform

    80%
    eZ Platform ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Internationalization / multi-language

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Web Content Creation

    Appcues

    Feature Set Not Supported
    N/A
    5.4

    eZ Platform

    54%
    eZ Platform ranks higher in 7/7 features

    WYSIWYG editor

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Code quality / cleanliness

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Admin section

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Page templates

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Library of website themes

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Publishing workflow

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Form generator

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Web Content Management

    Appcues

    Feature Set Not Supported
    N/A
    5.6

    eZ Platform

    56%
    eZ Platform ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    SEO support

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Bulk management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Availability / breadth of extensions

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Community / comment management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Attribute Ratings

    • Appcues is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.7

    Appcues

    77%
    7 Ratings
    6.0

    eZ Platform

    60%
    1 Rating

    Likelihood to Recommend

    Appcues

    It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
    Tanish Pruthi | TrustRadius Reviewer

    eZ Platform

    For a new site:1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack.2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting.3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
    Josh Bair | TrustRadius Reviewer

    Pros

    Appcues

    • As a whole, Appcues is very easy to use.
    • You can build templates to easily style future modal windows and tooltips.
    • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
    Tim Aderman | TrustRadius Reviewer

    eZ Platform

    • Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
    • Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
    • Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
    Josh Bair | TrustRadius Reviewer

    Cons

    Appcues

    • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
    • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
    • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
    Jared DeLong | TrustRadius Reviewer

    eZ Platform

    • The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
    • Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
    • Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
    Josh Bair | TrustRadius Reviewer

    Pricing Details

    Appcues

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Appcues Editions & Modules

    Edition
    Essentials$2991
    Growth$8792
    EnterpriseContact sales team
    1. per month/billed monthly
    2. per month/billed annually
    3. none
    Additional Pricing Details

    eZ Platform

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    eZ Platform Editions & Modules

    Additional Pricing Details

    Alternatives Considered

    Appcues

    It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
    Aishik Dhar | TrustRadius Reviewer

    eZ Platform

    eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
    • Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
    • End-user training is very straight-forward.
    • Vendor support is available.
    • Client IT departments can access if need (developers/designers/sysadmins).
    • The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
    Josh Bair | TrustRadius Reviewer

    Return on Investment

    Appcues

    • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
    • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
    Juan Palma | TrustRadius Reviewer

    eZ Platform

    • Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
    • Training: Due to its content taxonomy, end-user training often went well.
    • Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
    Josh Bair | TrustRadius Reviewer

    Screenshots

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