Appcues vs. eZ Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appcues
Score 9.1 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
eZ Platform
Score 5.0 out of 10
N/A
ezPlatform, formerly ezPublish is a content management solution from eZ Systems. The vendor says their solution provides organizations with the technology and framework to build a suite of digital experiences including news and media sites, brand sites, multichannel apps and the Internet of Things, intranets and web portals. This solution is multichannel, multilingual and multisite ready. ezPlatform features user defined content and classes, version control, templates, workflow…N/A
Pricing
AppcueseZ Platform
Editions & Modules
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
AppcueseZ Platform
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AppcueseZ Platform
Security
Comparison of Security features of Product A and Product B
Appcues
-
Ratings
eZ Platform
9.0
1 Ratings
12% above category average
Role-based user permissions00 Ratings9.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Appcues
-
Ratings
eZ Platform
8.0
1 Ratings
4% above category average
API00 Ratings7.01 Ratings
Internationalization / multi-language00 Ratings9.01 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Appcues
-
Ratings
eZ Platform
5.4
1 Ratings
34% below category average
WYSIWYG editor00 Ratings7.01 Ratings
Code quality / cleanliness00 Ratings5.01 Ratings
Admin section00 Ratings7.01 Ratings
Page templates00 Ratings3.01 Ratings
Library of website themes00 Ratings2.01 Ratings
Publishing workflow00 Ratings8.01 Ratings
Form generator00 Ratings6.01 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Appcues
-
Ratings
eZ Platform
5.6
1 Ratings
27% below category average
Content taxonomy00 Ratings9.01 Ratings
SEO support00 Ratings5.01 Ratings
Bulk management00 Ratings2.01 Ratings
Availability / breadth of extensions00 Ratings6.01 Ratings
Community / comment management00 Ratings6.01 Ratings
Best Alternatives
AppcueseZ Platform
Small Businesses
Pendo.io
Pendo.io
Score 8.2 out of 10
Divi
Divi
Score 9.8 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.3 out of 10
Image Relay
Image Relay
Score 9.5 out of 10
Enterprises
Whatfix
Whatfix
Score 9.3 out of 10
Tridion
Tridion
Score 9.0 out of 10
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User Ratings
AppcueseZ Platform
Likelihood to Recommend
7.7
(7 ratings)
6.0
(1 ratings)
User Testimonials
AppcueseZ Platform
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
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eZ Systems
For a new site: 1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack. 2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting. 3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
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Pros
Appcues
  • As a whole, Appcues is very easy to use.
  • You can build templates to easily style future modal windows and tooltips.
  • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
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eZ Systems
  • Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
  • Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
  • Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
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Cons
Appcues
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
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eZ Systems
  • The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
  • Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
  • Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
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Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
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eZ Systems
eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
  • Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
  • End-user training is very straight-forward.
  • Vendor support is available.
  • Client IT departments can access if need (developers/designers/sysadmins).
  • The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
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Return on Investment
Appcues
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
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eZ Systems
  • Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
  • Training: Due to its content taxonomy, end-user training often went well.
  • Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
Read full review
ScreenShots

eZ Platform Screenshots

Screenshot of Editors and marketers create content.Screenshot of Content strategists model their content.