8 Ratings
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Based on 8 reviews and ratings
1 Rating
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Based on 1 reviews and ratings
Likelihood to Recommend
Appcues
Appcues works well for building in-app walkthroughs, modal windows to pop up information to users, and collect feedback from users. It's very easy to use, but it can be cumbersome at times and you do run into roadblocks that force you to create workarounds. For more purposes Appcues works great.
Director of Marketing
Breeze Church ManagementNon-profit Organization Management, 11-50 employees
Zoomin
Zoomin is best suited for an organization that uses DITA or other forms of structured authoring in at least one department. The structure provided by DITA will lay the foundation for all other types of content that are imported into Zoomin.
Director of Information Experience
Content Management Industry ConsultingInformation Technology and Services, 201-500 employees
Pros
Appcues
- Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
- Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
- Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.
Customer Success Manager
KindfulNon-Profit Organization Management, 1-10 employees
Zoomin
- The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
- The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
- Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
Director of Information Experience
Content Management Industry ConsultingInformation Technology and Services, 201-500 employees
Cons
Appcues
- There are certain limitations of where tooltips can be placed, depending on the application is built.
- The way 'appcues' are organized in the management console can be a little more user-friendly.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
Zoomin
- Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
Director of Information Experience
Content Management Industry ConsultingInformation Technology and Services, 201-500 employees
Alternatives Considered
Appcues
One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge plus to us. We also found Appcues to be easier than many of the other products out there, which meant less time training new employees how to use it.
Director of Marketing
Breeze Church ManagementNon-profit Organization Management, 11-50 employees
Zoomin
No answers on this topic
Return on Investment
Appcues
- We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
- Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
- Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.
Customer Success Manager
KindfulNon-Profit Organization Management, 1-10 employees
Zoomin
- Our new Zoomin based interface increased traffic to our doc site by 600%.
- The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
- Customer comments provided positive results as customers started to see we were making much needed improvement.
Director of Information Experience
Content Management Industry ConsultingInformation Technology and Services, 201-500 employees
Screenshots
Appcues
—Pricing Details
Appcues
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Appcues Editions & Modules
Edition
Essentials | $2991 |
---|---|
Growth | $8792 |
Enterprise | Contact sales team |
- per month/billed monthly
- per month/billed annually
Additional Pricing Details
—Zoomin
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Zoomin Editions & Modules
—