Apple Pay vs. Oracle Simphony POS Systems

If you accept payments while selling goods and services, Apple Pay can help you speed up the payment process while securely accepting payments. Since there is no need to stick a card into a machine, users won't have to fumble looking for a card when they can put their whole wallet on Apple Pay and check out easily.

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In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

• The double click which launches it couldn't be easier; you don't even have to open your phone and find the app.
• It's pretty much fool proof from there, as just holding your phone near the reader is sufficient for success.
• Haptic feedback ensures that I know the payment registered.
• I have full faith and confidence that the transaction was executed securely.

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• Real time sales
• Real time labor costs
• Integration with account software

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• At times, my Apple Pay will pop up unintentionally. Perhaps there can be more safeguards around that.
• Apple Pay is not super great if I need to make a return. For any return, I've found that paper receipts are superior.
• Apple Pay sometimes requires very specific positioning when scanning the phone, which is frustrating.

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• Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
• Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
• The guest facing hardware does not hold up to constant use very well.
• The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
• The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
• Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.

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It's now a standard.

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Love the simplicity, i think it's a good way of getting apple-lovers to purchase things from the palm of their hand

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

When I had my Android/Samsung phone, I tried Samsung's version of Apple Pay and it was terrible. It was very glitchy, and sometimes I would get a notification that I paid for something when I wasn't even in a checkout screen, like I was just browsing the internet or something and I'd get a notification! It was alarming and I quickly uninstalled the app and never used it again.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.

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• Able to provide employees with digital company cards.
• Convenient tracking of money spent.
• Caring for others in our workplace and community through gifts and purchases.

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• Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info