Top Rated
68 Ratings
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Score 8.1 out of 101
7 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Apple Remote Desktop

This product is great for performing administrative tasks on Mac computers on the network remotely. This is a great automation tool for software installs and upgrades on multiple computers over the network.
Ravinder Gupta profile photo

Radmin Remote Administrator

Excellent working tool for remote connection between computers. Allows you to work with your customers remotely and provide quality support, and allows the simultaneous connection of several computers. Aso saves the information of connections made for future connections, as well as allows you to eliminate or modify the data of the connections that have been made.
Katiuska Salazar profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.4
Radmin Remote Administrator
10.0
Screen sharing
Apple Remote Desktop
9.2
Radmin Remote Administrator
10.0
File transfer
Apple Remote Desktop
8.9
Radmin Remote Administrator
10.0
Instant message
Apple Remote Desktop
8.6
Radmin Remote Administrator
10.0
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Radmin Remote Administrator
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
Radmin Remote Administrator
10.0
Over-the-Internet remote session
Apple Remote Desktop
8.5
Radmin Remote Administrator
10.0
Initiate remote control from mobile
Apple Remote Desktop
3.4
Radmin Remote Administrator
Remote management of servers & workstations
Apple Remote Desktop
8.4
Radmin Remote Administrator
10.0
Remote Active Directory® management
Apple Remote Desktop
9.6
Radmin Remote Administrator
10.0
Centralized management dashboard
Apple Remote Desktop
8.0
Radmin Remote Administrator
10.0
Session record
Apple Remote Desktop
7.0
Radmin Remote Administrator
10.0
Annotations
Apple Remote Desktop
6.2
Radmin Remote Administrator
10.0
Monitoring and Alerts
Apple Remote Desktop
7.0
Radmin Remote Administrator
10.0
Multi-platform remote control
Apple Remote Desktop
5.2
Radmin Remote Administrator
10.0

Pros

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta profile photo
  • It allows you to add equipment to connect to it
  • It allows you to save the information of the connected equipment
  • It allows you to eliminate equipment or modify the information of the same ones if it has changed
Katiuska Salazar profile photo

Cons

  • Randomization of local administrator passwords
  • Lack of auditing capability
  • Lack of abilities to manage access to computers
  • Cannot install DMGs
No photo available
  • Slow or intermittent connectivity if there is no good communication link between connected equipment
  • They could add functionality so that the user of the tool can take full control of the equipment when changing users
  • Provide more detailed information about the user that makes the remote connection to the computer
Katiuska Salazar profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop9.0
Based on 2 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo
No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

For multi-site remote support we utilize TeamViewer and for enterprise-wide device management we are using Cisco Meraki System Manager. ARD is a great Mac tool, but there are many options out there, that are cloud-based, that don't require you to have network tunnels into your multiple sites. TeamViewer has great session compression and seems well optimized for multisite, global device management, but TeamViewer leans a bit more toward Windows, with regards to management. Both TV and Cisco Meraki System Manager are quite a bit more expensive than ARD, which should be a consideration as well.
No photo available
Katiuska Salazar profile photo

Return on Investment

  • Since we were a mostly Mac environment, ARD made a lot of sense and it still does for our core HQ users. However moving forward a cross/multi platform tools would be more valuable.
  • ARD is relatively cost effective, no subscription fee, easy to purchase via the AppStore and with Macs, just works.
No photo available
  • Quality
  • Cost
Katiuska Salazar profile photo

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Radmin Remote Administrator

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details