Powerful and Sophisticated Remote Administration for Mac Computers
Ravinder Gupta | TrustRadius Reviewer
February 04, 2019

Powerful and Sophisticated Remote Administration for Mac Computers

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Apple Remote Desktop

We are using Apple Remote Desktop for managing Mac computers on our network. The product is being used to perform administrative tasks such as on-demand remote assistance, remote software installations and perform AutoInstall using Task Server to minimize human intervention on scheduled tasks.

Automator Actions is another cool feature we use often. You can create a workflow of tasks you want to perform and then schedule them to execute automatically on client machines.

One of the coolest features which I haven't used elsewhere is "Curtain Mode" while performing an administrative task on a client machine. You can block the local user's view of his own screen while performing administrative tasks.
  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
  • As apple usually does, this is only for Mac computers. This is not a cross-platform utility.
  • There is no mobile device interface to this software, it is only available on Mac App Store.
  • It has reduced human efforts and thus human resource cost for our organization. It allows you to automate repetitive tasks and thus improves overall productivity.
  • Quality of service is great using this product. Our end users have been very satisfied.
Chrome Remote Desktop is cross-platform but lacks the cool features especially automation related features like Apple Remote Desktop does. For supporting Mac computers, Apple Remote Desktop was a clear choice.
This product is great for performing administrative tasks on Mac computers on the network remotely. This is a great automation tool for software installs and upgrades on multiple computers over the network.

Apple Remote Desktop Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
8
Annotations
Not Rated
Monitoring and Alerts
9

Evaluating Apple Remote Desktop and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
Product features was the single most important factor for us when we chose this product. This has powerful features not available in other products we evaluated.
We stressed going through product features and the ease with which our support team can learn the product. We would not like to change anything in our evaluation process.

Using Apple Remote Desktop

The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Automator Actions are a great set of actions that you can use to create a workflow of tasks to be automated.
  • Screen Sharing is seamless with no lag. Curtain mode is a great feature while sharing a screen.
  • Spotlight search makes reduces time and lets you provide quicker remote assistance.
  • I can't really think of any such tasks. Apple has done a great job with the product.