Apple Remote Desktop (ARD)
April 10, 2019
Apple Remote Desktop (ARD)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Apple Remote Desktop
We use ARD for remote desktop for our Macbooks/iMac computers. We also use it for managing profiles and sending files between machines.
- Remote searching on devices
- Screen capture/sharing
- File copy/transfer
- Application installation
- I just use what ARD offers and it works fine for my organization.
- The product definitely has increased our support response times and capabilities to access remote devices.
ARD does not have competition when it comes to working with Apple Devices in a 1:1 scenario.
Apple Remote Desktop Feature Ratings
Using Apple Remote Desktop
2 - To work with our Apple iMac/iPad/Macbook deployment.
2 - Technology Support professionals with basic Technology troubleshooting skills and software experience.
- Device management
- Remote access
- Application deployment
- Screen Capture/Sharing
- None that the product does not openly offer and feature.
- None that the product does not openly offer and feature.
Evaluating Apple Remote Desktop and Competitors
- Product Features
- Product Usability
We needed something that could help us management multiple aspects of the devices.
Apple Remote Desktop Implementation
- Implemented in-house
Change management was minimal
Apple Remote Desktop Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - not needed.
Using Apple Remote Desktop
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote Desktop
- File Transfer with Drag and Drop
- App Installation
- None