Apple Remote Desktop Used In K-12 World
October 30, 2015

Apple Remote Desktop Used In K-12 World

Kevin B. Richardson II | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

3.8 (380A95)

Overall Satisfaction with Apple Remote Desktop

We use Apple Remote Desktop across the board in IT to manage, update and provide remote support for our end users on the Mac platform.

Pros

  • Push and manage updates.
  • Provide remote management and support.
  • One easy tool to gather information regarding machines in the field.
  • User friendly.

Cons

  • More support for iOS and mobile devices.
  • More support with pushing updates to mobile devices
  • Remote lock a device or wipe a device that has been stolen.
  • We have had 110% success with Apple Remove Desktop.
  • We can provide much better customer service.
  • End users are very happy with results.
Apple Remote Desktop provides a different level of support than programs listed above. Its a nice support tool built in the OS.
Many people ask why we don't use a all in one program to mange Macs and PCs in one place. I explain Apple Remote Desktop is one of a kind software.

Apple Remote Desktop Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

Using Apple Remote Desktop

60 - All IT Support and IT Field Service.
60 - Provide Remote Break Fix For Apple Users
  • Remote Support
  • System Updates
  • Security Patches
  • Quick Response To Service Orders
  • After Hours Acesss
  • Less Downtime For Users
  • iOS Devices
  • Security Lock Down
  • Remote Wiping Devices
Great software easy to use.

Evaluating Apple Remote Desktop and Competitors

Yes - Microsoft Remote Desktop For Mac.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Ease of use.
Would have not changed a thing.

Apple Remote Desktop Implementation

Very quick and easy install with no real issues.
  • Implemented in-house
Change management was a big part of the implementation and was well-handled
  • None

Apple Remote Desktop Support

Very easy to use not very buggy
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
Difficult to get immediate help
Yes - More help is always nice.
When I was pushing a OS update to a lab of machines and running into issues Apple support stayed on the phone until the lab was fully updated and back up and running.

Using Apple Remote Desktop

Great software! Enjoy using in my workplace.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Requires technical support
Cumbersome
  • Remote Support
  • Screen Sharing
  • Pushing Updates and Patches
  • Remotely Setting Up A Machine.
  • OS upgrades Have been a issue
  • Ensuring The End Users Machine was running latest version.
  • Having user restart machine when i couldn't remotely

Comments

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