Apple Remote Desktop Used In K-12 World
October 30, 2015
Apple Remote Desktop Used In K-12 World
Score 10 out of 10
Vetted Review
Verified User
Software Version
3.8 (380A95)
Overall Satisfaction with Apple Remote Desktop
We use Apple Remote Desktop across the board in IT to manage, update and provide remote support for our end users on the Mac platform.
- Push and manage updates.
- Provide remote management and support.
- One easy tool to gather information regarding machines in the field.
- User friendly.
- More support for iOS and mobile devices.
- More support with pushing updates to mobile devices
- Remote lock a device or wipe a device that has been stolen.
- We have had 110% success with Apple Remove Desktop.
- We can provide much better customer service.
- End users are very happy with results.
- Microsoft Remote Desktop, Microsoft System Center Configuration Manager and TeamViewer
Apple Remote Desktop provides a different level of support than programs listed above. Its a nice support tool built in the OS.
Apple Remote Desktop Feature Ratings
Using Apple Remote Desktop
60 - All IT Support and IT Field Service.
60 - Provide Remote Break Fix For Apple Users
- Remote Support
- System Updates
- Security Patches
- Quick Response To Service Orders
- After Hours Acesss
- Less Downtime For Users
- iOS Devices
- Security Lock Down
- Remote Wiping Devices
Evaluating Apple Remote Desktop and Competitors
Yes - Microsoft Remote Desktop For Mac.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
Ease of use.
Would have not changed a thing.
Apple Remote Desktop Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled
Apple Remote Desktop Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success Quick Initial Response | Escalation required Difficult to get immediate help |
Yes - More help is always nice.
When I was pushing a OS update to a lab of machines and running into issues Apple support stayed on the phone until the lab was fully updated and back up and running.
Using Apple Remote Desktop
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Feel confident using Familiar | Requires technical support Cumbersome |
- Remote Support
- Screen Sharing
- Pushing Updates and Patches
- Remotely Setting Up A Machine.
- OS upgrades Have been a issue
- Ensuring The End Users Machine was running latest version.
- Having user restart machine when i couldn't remotely