What users are saying about
4 Ratings
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491 Ratings
4 Ratings
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Score 8 out of 101

Microsoft Dynamics 365

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491 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Microsoft Dynamics 365

Typical customer relationship management is great. Accounts, Contacts, Leads, Opportunities, etc. Those are obvious. But where it really shines is in the customization and integration with other Microsoft tools. Outlook connection for painless contact creation or tracking email communication. SharePoint and Office 365 Group connection to store documents related to a client and allow others to collaborate on overlapping data without additional D365 licenses (or at least get the much more cost-effective Team Member licenses to read data but make only limited edits). Or, full-on model-driven PowerApps, allowing quick development of custom line-of-business applications whose data can be related to other "standard" business records, like the "normal" CRM records. And the connection to Flow allows for hundreds of other systems to be connected to D365 and allows you to automate business process. Or, other third-party tools, such as Tibco Scribe, can be used to pass data back and forth between systems.
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Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Microsoft Dynamics 365
8.2
Customer data management / contact management
Apptivo
8.7
Microsoft Dynamics 365
8.5
Workflow management
Apptivo
6.8
Microsoft Dynamics 365
8.1
Territory management
Apptivo
4.5
Microsoft Dynamics 365
8.2
Opportunity management
Apptivo
4.5
Microsoft Dynamics 365
8.6
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Microsoft Dynamics 365
8.5
Quote & order management
Apptivo
1.0
Microsoft Dynamics 365
7.7
Interaction tracking
Apptivo
1.8
Microsoft Dynamics 365
8.2
Channel / partner relationship management
Apptivo
4.5
Microsoft Dynamics 365
8.3
Contract management
Apptivo
Microsoft Dynamics 365
7.9

Customer Service & Support

Apptivo
5.7
Microsoft Dynamics 365
8.3
Case management
Apptivo
7.7
Microsoft Dynamics 365
8.7
Help desk management
Apptivo
3.6
Microsoft Dynamics 365
8.2
Call center management
Apptivo
Microsoft Dynamics 365
7.9

Marketing Automation

Apptivo
4.5
Microsoft Dynamics 365
7.8
Lead management
Apptivo
4.5
Microsoft Dynamics 365
7.9
Email marketing
Apptivo
4.5
Microsoft Dynamics 365
7.6

CRM Project Management

Apptivo
7.3
Microsoft Dynamics 365
7.5
Task management
Apptivo
8.7
Microsoft Dynamics 365
7.7
Billing and invoicing management
Apptivo
4.5
Microsoft Dynamics 365
7.7
Reporting
Apptivo
8.7
Microsoft Dynamics 365
7.3

Customization

Apptivo
6.4
Microsoft Dynamics 365
8.0
Custom fields
Apptivo
6.4
Microsoft Dynamics 365
8.3
Custom objects
Apptivo
6.4
Microsoft Dynamics 365
8.4
Scripting environment
Apptivo
Microsoft Dynamics 365
7.4
API for custom integration
Apptivo
Microsoft Dynamics 365
8.0

Security

Apptivo
9.8
Microsoft Dynamics 365
8.7
Single sign-on capability
Apptivo
9.9
Microsoft Dynamics 365
8.6
Role-based user permissions
Apptivo
9.7
Microsoft Dynamics 365
8.8

Platform

Apptivo
9.7
Microsoft Dynamics 365
7.7
Mobile access
Apptivo
9.7
Microsoft Dynamics 365
7.7

CRM Reporting & Analytics

Apptivo
Microsoft Dynamics 365
7.6
Forecasting
Apptivo
Microsoft Dynamics 365
6.8
Pipeline visualization
Apptivo
Microsoft Dynamics 365
8.4
Customizable reports
Apptivo
Microsoft Dynamics 365
7.6

Social CRM

Apptivo
Microsoft Dynamics 365
7.9
Social data
Apptivo
Microsoft Dynamics 365
7.8
Social engagement
Apptivo
Microsoft Dynamics 365
8.0

Integrations with 3rd-party Software

Apptivo
Microsoft Dynamics 365
7.7
Marketing automation
Apptivo
Microsoft Dynamics 365
8.0
Compensation management
Apptivo
Microsoft Dynamics 365
7.4

Pros

Apptivo

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available

Microsoft Dynamics 365

  • Having options for both cloud and on-premise solutions. Some clients, especially government contracts do not allow cloud-based solutions and must have on-premise. However, for most the cloud is the better option.
  • Multiple versions, such as enterprise and business edition, are not completely dissimilar. As a user of the business edition, it was easy to pick up the enterprise edition. Both are available for clients that may require different scales of solutions.
  • Microsoft's AI suite is among the best in the world and its integration with Microsoft Dynamics is very desirable for clients, and offers exciting advantages for sales.
Alexander Cooper profile photo

Cons

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available

Microsoft Dynamics 365

  • Customization is tricky with Microsoft Dynamics 365. Javascript is primarily used, and due to this most business edition users keep their solution as "out of the box" as possible to save time and cost.
  • The out of the box interface is clunky, and those who do not want to customize the interface will lose time figuring out and navigating through the complex interface.
  • To get the most out of Microsoft Dynamics 365, you need integrations with the rest of Microsoft's suite, which incurs more cost and can make it so you're putting all your "eggs in one basket".
Alexander Cooper profile photo

Likelihood to Renew

Apptivo

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
It is working well for us!
Reza Shirazi profile photo

Usability

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available

Microsoft Dynamics 365

Microsoft Dynamics 365 9.5
Based on 7 answers
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
Justin Pink profile photo

Support

Apptivo

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski profile photo

Implementation

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
I was hired as our CRM administrator on March 3. I had no prior knowledge or experience with Microsoft Dynamics. Initially we only used the lead, opportunity, contact and account entities. We have since added additional features----marketing automation, dashboards, goals and workflows. It is so intuitive and easy to use that I learned the system, made all of our customizations, imported all of our contact and account information in just over three months. Training was rolled out to our sales team the second week of June. That is incredible.
Todd Jankowski profile photo

Alternatives Considered

Apptivo

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available

Microsoft Dynamics 365

While comparing Dynamics 365 to Salesforce.com we found that the two were very similar. We also found that both had pretty much the same list of available features, but the Dynamics 365 licensing was noticeably cheap than Salesforce.com. With having as large a sales force as our business does, as well as large customer service departments, it was an easy decision to pick Dynamics 365. Why spend more money for the same features?
Lukasz Kokot profile photo

Return on Investment

Apptivo

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available

Microsoft Dynamics 365

  • The productivity improvements are huge, and this cuts across Sales, Marketing, and Customer Service. We are a small shop, and one of the support persons was out sick when the customer he was servicing called in with an urgent need. The CRM was the reason why others could access the Case in a few seconds and respond right away, which is huge in terms of Customer loyalty.
  • The big advantage is eliminating the total dependency organizations have in terms of the knowledge in people's minds or filing cabinets. The processes become person independent!
  • I've seen very good sales reps become fantastic sales reps after we implemented Dynamics CRM. These guys are always looking for ways to create more sell time, and CRM gives them that ability, resulting in much better performance.
Chris Farias profile photo

Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Microsoft Dynamics 365 Editions & Modules

Microsoft Dynamics 365
Additional Pricing Details

Add comparison