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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apptivo

    Score9 out of 10
    N/AApptivo provides small and medium sized businesses with applications that include CRM, project management and invoicing solutions.

    $10

    Per User per Month

    Microsoft Dynamics 365

    Score8.1 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    ApptivoMicrosoft Dynamics 365
    Editions & Modules
    Premium
    $10
    Per User per Month
    Ultimate
    $25
    Per User per Month
    Starter
    Free
    Per User per Month
    Enterprise
    N/A
    No answers on this topic
    Offerings
    Pricing Offerings
    ApptivoMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ApptivoMicrosoft Dynamics 365
    Considered Both Products
    Apptivo Inc
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    23 Answers
    Delivers good value for the price
    No answers on this topic
    87%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    23 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    86%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    No answers on this topic
    82%
    Implementation went as expected
    18 Answers
    Features
    ApptivoMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    7.7
    4 Ratings
    2% below category average
    Microsoft Dynamics 365
    7.6
    84 Ratings
    3% below category average
    Customer data management / contact management10.04 Ratings7.981 Ratings
    Workflow management6.82 Ratings7.980 Ratings
    Territory management4.51 Ratings7.160 Ratings
    Opportunity management10.03 Ratings7.672 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.14 Ratings7.879 Ratings
    Contract management10.02 Ratings7.961 Ratings
    Quote & order management7.43 Ratings7.258 Ratings
    Interaction tracking1.81 Ratings8.171 Ratings
    Channel / partner relationship management9.13 Ratings7.362 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    9.7
    4 Ratings
    23% above category average
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    Case management9.14 Ratings7.863 Ratings
    Call center management10.02 Ratings7.950 Ratings
    Help desk management10.03 Ratings8.557 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    10.0
    3 Ratings
    26% above category average
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    Lead management10.03 Ratings7.672 Ratings
    Email marketing10.03 Ratings8.171 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    8.9
    4 Ratings
    14% above category average
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    Task management8.34 Ratings8.171 Ratings
    Billing and invoicing management9.13 Ratings8.054 Ratings
    Reporting9.14 Ratings8.065 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    10.0
    2 Ratings
    27% above category average
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    Forecasting10.02 Ratings7.667 Ratings
    Pipeline visualization10.02 Ratings7.873 Ratings
    Customizable reports10.02 Ratings7.476 Ratings
    Customization
    Comparison of Customization features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    7.2
    3 Ratings
    6% below category average
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    Custom fields5.73 Ratings7.678 Ratings
    Custom objects6.63 Ratings7.572 Ratings
    API for custom integration9.12 Ratings7.861 Ratings
    Scripting environment00 Ratings7.956 Ratings
    Security
    Comparison of Security features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    10.0
    4 Ratings
    17% above category average
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    Single sign-on capability10.04 Ratings8.869 Ratings
    Role-based user permissions10.04 Ratings8.770 Ratings
    Platform
    Comparison of Platform features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    7.9
    4 Ratings
    4% above category average
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    Mobile access7.94 Ratings6.856 Ratings
    Social CRM
    Comparison of Social CRM features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    -
    Ratings
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    Social data00 Ratings7.843 Ratings
    Social engagement00 Ratings7.643 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Apptivo and Microsoft Dynamics 365
    Feature
    Apptivo
    -
    Ratings
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    Marketing automation00 Ratings7.665 Ratings
    Compensation management00 Ratings6.834 Ratings
    Best Alternatives
    ApptivoMicrosoft Dynamics 365
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ApptivoMicrosoft Dynamics 365
    Likelihood to Recommend
    9.0
    (4 ratings)
    7.9
    (104 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    9.1
    (3 ratings)
    7.8
    (34 ratings)
    Support Rating
    9.1
    (2 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    3.6
    (1 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    ApptivoMicrosoft Dynamics 365
    Likelihood to Recommend
    Apptivo Inc
    I would absolutely recommend Apptivo! We have used Apptivo for years, and we wouldn't consider another platform to keep all of our contacts together in one place. It's easy to export certain lists for certain mailings and to add/remove new contacts and move things around as needed over time. There's freedom to adding new contacts and the pricing is phenomenal
    Incentivized
    Read full review
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Pros
    Apptivo Inc
    • Built in support for new users.
    • Basic crm works...just dont expect it do anything well beyond the basic.
    • Price.
    • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
    • They are open to and try adapt quickly based on customer feedback.
    Read full review
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Cons
    Apptivo Inc
    • Dashboard and interface subsections are a bit clunky re: functionality.
    • Built-in email client isn't always a feasible option for efficiency (signatures are different, contacts don't always update accordingly).
    • Consistency and integration between apps is not always optimal.
    Incentivized
    Read full review
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Likelihood to Renew
    Apptivo Inc
    No answers on this topic
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Usability
    Apptivo Inc
    Without a doubt, the best thing about Apptivo is that it has become a perfect internal and external communication platform. This platform will allow you to know who is taking care of certain tasks with clients and control all projects with your clients. With very affordable plans for your pocket, it has a free version for up to 3 users. It far surpasses quite a few CRMs in the same category. Apptivo CRM allows you to customize many details and work with it does not consume time or resources. You are faced with a very comfortable software to use, simple and well designed.
    Incentivized
    Read full review
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    Support Rating
    Apptivo Inc
    Apptivo is always quick to respond whenever we have had a problem over out time of using the program. The customer service reps are always very polite and professional in their responses and are very knowledgeable! I have never gone to them with a problem that they don't do everything in their power to help solve, and most times they have (abbreviating states is the only issue we weren't able to solve).
    Incentivized
    Read full review
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
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    Implementation Rating
    Apptivo Inc
    If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
    Read full review
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    Alternatives Considered
    Apptivo Inc
    The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
    Incentivized
    Read full review
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Apptivo Inc
    No answers on this topic
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Professional Services
    Apptivo Inc
    No answers on this topic
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Return on Investment
    Apptivo Inc
    • It allows me to get a vision of what is happening with the business
    • control sales, marketing and customer service processes from a single point
    • facilitates administrative tasks
    Incentivized
    Read full review
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    ScreenShots

    Apptivo Screenshots

    Screenshot of Customize each app by dragging and dropping each attributeScreenshot of Project management gantt chartScreenshot of Convert a lead into a contact, customer, and/or opportunity