Aptean CRM vs. Followup CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aptean CRM
Score 8.7 out of 10
N/A
CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A
FollowUp CRM
Score 9.5 out of 10
N/A
FollowUp Power CRM for Construction is a CRM system for the construction industry. Features include lead tracking, sales pipeline analysis, closing ratios, quota management, project management, and dashboards. It can integrate with other marketing and accounting products.N/A
Pricing
Aptean CRMFollowup CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Aptean CRMFollowUp CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Aptean CRMFollowup CRM
Top Pros
Top Cons
Features
Aptean CRMFollowup CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Aptean CRM
9.2
2 Ratings
18% above category average
Followup CRM
9.1
12 Ratings
17% above category average
Customer data management / contact management10.02 Ratings10.012 Ratings
Workflow management9.02 Ratings10.010 Ratings
Territory management9.02 Ratings6.18 Ratings
Opportunity management9.02 Ratings10.010 Ratings
Integration with email client (e.g., Outlook or Gmail)9.02 Ratings10.08 Ratings
Contract management10.02 Ratings10.010 Ratings
Quote & order management9.02 Ratings8.96 Ratings
Interaction tracking9.02 Ratings10.09 Ratings
Channel / partner relationship management9.02 Ratings7.27 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Aptean CRM
9.7
2 Ratings
26% above category average
Followup CRM
10.0
8 Ratings
29% above category average
Case management9.02 Ratings10.08 Ratings
Call center management10.02 Ratings10.05 Ratings
Help desk management10.01 Ratings10.06 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Aptean CRM
9.5
2 Ratings
23% above category average
Followup CRM
10.0
8 Ratings
28% above category average
Lead management10.02 Ratings10.08 Ratings
Email marketing9.02 Ratings10.05 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Followup CRM
9.5
10 Ratings
22% above category average
Task management10.02 Ratings10.010 Ratings
Billing and invoicing management9.02 Ratings8.43 Ratings
Reporting8.02 Ratings10.09 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Followup CRM
9.7
11 Ratings
24% above category average
Forecasting9.02 Ratings9.06 Ratings
Pipeline visualization9.02 Ratings10.09 Ratings
Customizable reports9.02 Ratings10.09 Ratings
Customization
Comparison of Customization features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Followup CRM
9.8
7 Ratings
26% above category average
Custom fields9.02 Ratings10.07 Ratings
Custom objects9.02 Ratings9.04 Ratings
Scripting environment9.01 Ratings10.05 Ratings
API for custom integration9.01 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Aptean CRM
8.5
2 Ratings
2% above category average
Followup CRM
10.0
10 Ratings
18% above category average
Single sign-on capability9.02 Ratings10.08 Ratings
Role-based user permissions8.02 Ratings10.07 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Aptean CRM
9.5
1 Ratings
27% above category average
Followup CRM
10.0
3 Ratings
32% above category average
Social data10.01 Ratings10.03 Ratings
Social engagement9.01 Ratings10.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Aptean CRM
9.5
1 Ratings
28% above category average
Followup CRM
7.7
3 Ratings
7% above category average
Marketing automation10.01 Ratings10.03 Ratings
Compensation management9.01 Ratings5.52 Ratings
Platform
Comparison of Platform features of Product A and Product B
Aptean CRM
9.0
1 Ratings
18% above category average
Followup CRM
10.0
4 Ratings
29% above category average
Mobile access9.01 Ratings10.04 Ratings
Best Alternatives
Aptean CRMFollowup CRM
Small Businesses
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
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Score 9.1 out of 10
Creatio
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Aptean CRMFollowup CRM
Likelihood to Recommend
9.0
(2 ratings)
10.0
(12 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Aptean CRMFollowup CRM
Likelihood to Recommend
Aptean
As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
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FollowUp Power
One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
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Pros
Aptean
  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
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FollowUp Power
  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
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Cons
Aptean
  • I was expecting some more flexibility in it.
  • Its customer support is highly non-vigilant and should learn how to work responsibly.
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FollowUp Power
  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
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Usability
Aptean
Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
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FollowUp Power
No answers on this topic
Support Rating
Aptean
Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
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FollowUp Power
No answers on this topic
Alternatives Considered
Aptean
IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
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FollowUp Power
My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
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Return on Investment
Aptean
  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
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FollowUp Power
  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
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ScreenShots