Archibus by Eptura vs. Dispatch

Archibus is well suited for organizations requiring heavy reporting functions, and that have complex processes for managing moves and space chargebacks. It is less well suited for organizations that require input from multiple users (such as doing an employee seating survey).

Incentivized

Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.

Incentivized

• Detail uploads of floor plans
• Web based portal
• Customizable service

Incentivized

• Easy to set up
• Good integration with customer notification
• Streamlined set up process and support

Incentivized

• Lease Management's data structure may need more flexibility to adopt different business needs.
• Capital Project Management need simpler interfaces and workflows to improve end user experience.

Incentivized

• Buggy desktop app interface
• Mobile app needs a lot of improvement
• Login for vehicles can be a bit tricky

Incentivized

User perspective it is simple through a web portal that shows all spaces and buildings. But as an administrator it was quite a bit of work to set up. And by extension updating is also a lot of work

Incentivized

Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.

Incentivized

Archibus compares well with other IWMS software when it comes to integrating with BIM models and reporting capabilities. I selected Archibus as it has all the tools and processes needed to manage space and moves, with the intention to expand to other modules like Lease Administration and Asset Management. The constant upgrades to Archibus also helps to keep the software up-to-date with other third party products such as Revit.

Incentivized

We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.

Incentivized

• Met our business objectives
• Positive ROI

Incentivized

• Dispatch gives us the ability to track orders that have shipped locally
• Digital footprint
• Reduction of carbon emissions using paper products

Incentivized