TrustRadius

Arena.im vs. KrispCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Arena.im
Score 9.4 out of 10
N/A
Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers.
$99
per month
KrispCall
Score 7.3 out of 10
N/A
KrispCall is a phone app for businesses that integrates with a CRM. With access to phone numbers in over 100 countries, It can be used to maintain a consistent and professional image wherever a business operates. KrispCall includes a Power Dialer for sales teams, enabling lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies outreach efforts, driving targeted…
$15
per month per user
Pricing
Arena.imKrispCall
Editions & Modules
Professional
$99
per month 25,000 page views/month
Business
$249
per month 100,000 page views/month
Enterprise
Custom
Essential
$15
per month per user
Standard
$40
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Arena.imKrispCall
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual subscription.20% discount for annual pricing.
More Pricing Information
Community Pulse
Arena.imKrispCall
Features
Arena.imKrispCall
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Arena.im
-
Ratings
KrispCall
8.3
1 Ratings
3% above category average
Multi-level Interactive Voice Response (IVR)00 Ratings9.01 Ratings
Call reports00 Ratings8.01 Ratings
Directory of employee names00 Ratings8.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Arena.im
-
Ratings
KrispCall
8.6
1 Ratings
3% above category average
Answering rules00 Ratings8.01 Ratings
Call recording00 Ratings9.01 Ratings
Call park00 Ratings8.01 Ratings
Call screening00 Ratings10.01 Ratings
Message alerts00 Ratings8.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Arena.im
-
Ratings
KrispCall
9.0
1 Ratings
12% above category average
Audio conferencing00 Ratings9.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Arena.im
-
Ratings
KrispCall
8.0
1 Ratings
1% below category average
Mobile app for iOS00 Ratings8.01 Ratings
Best Alternatives
Arena.imKrispCall
Small Businesses
Gist
Gist
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Arena.imKrispCall
Likelihood to Recommend
8.8
(3 ratings)
7.0
(1 ratings)
User Testimonials
Arena.imKrispCall
Likelihood to Recommend
Arena.im
It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market.
Verified User
Anonymous
Read full review
KrispCall
It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
Pros
Arena.im
  • Easy to set up
  • Easy to use
  • Cost efficient
Verified User
Anonymous
Read full review
KrispCall
  • Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
  • Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
  • Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
Cons
Arena.im
  • Offer a lower-priced subscription for smaller blogs and websites.
  • Provide a clearer way to see how many impressions have been used on the account so far.
OS
Read full review
KrispCall
  • Integration with Salesforce isn't there, which I believe every software must have these days.
  • No bulk SMS feature
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
Alternatives Considered
Arena.im
We did not evaluate any other products as Arena.im fit our needs from the start.
Verified User
Anonymous
Read full review
KrispCall
I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
Return on Investment
Arena.im
  • Allowed us to fulfill customer requirements
  • Saves us from developing it ourselves (build vs buy)
Verified User
Anonymous
Read full review
KrispCall
  • seamless process for live feedback and monitoring
  • helpful in strategic decision making
  • reduce the burden of listening to the calls, as at times auto-transcript does the job for you
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
ScreenShots

KrispCall Screenshots

Screenshot of KrispCall’s AI-driven phone system.Screenshot of a few of the CRMs that KrispCall can integrate with.Screenshot of some of the Local, International & Toll-Free Numbers available, across 100+ countries, to stay connected with clients worldwide.Screenshot of the Power Dialer, enabling users to make more calls quickly and effectively, driving better results.Screenshot of an example of the real-time call coaching, including listening, whispering, and barging,that guides and supports teams during calls.Screenshot of an example of the centralized communication channels that are organized and accessible with the Callbox, which consolidates calls, SMS, voicemails, and recordings into a single dashboard.