Armis vs. IFS Applications vs. ServiceChannel

We started an entirely new network segregation implementation for security policies. Armis was unparalleled at helping us find rogue static IP-assigned devices in our old network and helped us identify what they were so we could tackle the challenge of moving everything to the new network VLANs. Another use case is finding a specific device or a specific user account to track their activity. The layout is phenomenal, and the data is easy to understand and drill down into for further information. The new AVM (Asset Vulnerability Management) section is awesome to help us find the out-of-date devices or other risks on the network to figure out where we are most vulnerable and at risk. If you're looking for a way to have Armis auto patch vulnerabilities - that's only on the radar from what I've heard - but currently, it is an amazing tool for finding and detailing the CVEs and other risks. You can create policies to block specific risky behaviors, but currently, at the time of writing, there isn't any automated patching or remediation to known CVEs found on a device.

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Order to cash processes and scenario are implemented natively in IFS. An HR module exists for career management also (objectives, comportments, training, mobility) but may be improved in terms of workflow validation (e.g. training to validate by a manager) or reporting.

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ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.

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• Analyzing Traffic
• Detecting Device Types
• Finding vulnerabilities by pure magic!
• Searching through all the data - intuitive and no programming required!
• Alerts and policies for anything you can imagine
• Reports and dashboards customizable to any extent you can imagine
• Integrates with so many systems and ties all your data together in one screen
• Create automated processes to handle events automatically by event/data/device etc.

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• It supports the web version in most later versions.
• It provides various mobile versions of the applications as mobile apps to cater various areas.
• IFS Applications allows easy configurations of the application without going for costly customization.
• It covers almost every areas of an industrial company so any other third party applications are minimum.
• It allows safer and easier built-in options for integrations capabilities.

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• ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
• They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
• I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.

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• I've requested integration with Mosyle Manager for our Apple MDM products - it is on the radar but slow going - Mosyle has an API and a free 30-day trial, so implementation shouldn't be difficult - but honestly, other than that - Armis support has been astonishing, and there are so many integrations already - it's small potatoes.
• Considering Armis has all the data collected and parsed - it would be nice to see a back-end system for those of us who are true nerds and want to really dig into the Syslog data and analyze packets directly - however, building some quick queries is probably easier if you know what you are looking for anyway - which is probably why this is a backward way of my own thinking and no fault of Armis at all. They make the interface so easy to use it's not necessary, but it hurts my inner geek.

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• Handling massive volumes of data can be improved.

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• Sometimes the functionality of the software is slow.
• Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time.
• They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance.
• I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough.

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The system is very difficult to use, overly complex, and difficult to learn. It also has limitations that are hard to overcome.

I gave it a high rating because it's an easy to use platform.

• It walks you step by step to goal accomplishment
• It doesn't drown you in tech speak or unnecessary steps
• It appears to be created by the busy facilities manager that just needs the good stuff with no fluff.
• Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field.

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We have been unable to get answers to our questions, solutions to our problems, and they don't seem interested in working in the construction industry.

Sue Thomas is the reason...

• If a vendor has a template to upload I can ask for her support and it's done.
• If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly.
• I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me.
• If there is a technical issues she will find a work around for me so I can focus on my job not my admin work.
• Clear and timely communication on every and all open issues.

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It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.

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Armis is kind of a total conglomeration of a ton of different tools/systems, and depending on how you want to set it up can do almost anything a lot of these other tools can do - and in some cases, even better. It doesn't do software deployment or other things like SCCM I have listed, but the reporting side is so much better than SCCM's interface. As far as data breaches, user/device activity tracking, vulnerability outlook, network scanning, device identification, and agentless miracles of magic - Armis is the king.

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IFS Applications is based on Agile Technology which allows organizations to reconfigure user interface as per user requirements and make it user-friendly. Other applications are lagging on many fronts like User Interface, Online help document availability, Implementation methodology, and post-implementation expenses.

Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.

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• Armis helped with multiple projects saving incalculable time since we've gotten it
• Network analysis is a breeze
• Device traffic reports and alerts is one click easy peasy
• Blocking devices or specific traffic is super easy and helpful - if you have the right integrations for those options

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• Reporting is now centralized and managed. Previously, reports were outside the information systems and there was a risk of incoherence.
• Accounting controls are now in place on the overall processes, including production, which helped the company to reduce closing periods or to produce more easily official mandatory accounting files yearly.
• Interfaces between the CRM forecast tool and IFS helped to keep the tools in sync, and to decrease the processing times prior to production launch.

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• It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs
• Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%.
• Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items.

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