Likelihood to Recommend Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.
Read full review FireMon is best used in a large environment (for example, I have >100 firewalls in my environment). It's best used when trying to improve security posture and showing changes in firewall security over time. It might not be the best choice for smaller environments or those that aren't concerned about security management.
Read full review Pros Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind. Speed - We can scale resources easy and the infrastructure is fast and efficient. Responsiveness - Support tickets are handled very fast with almost immediate solutions. Read full review Give good real time reporting for anyone making a change to any of our firewalls Provides good reporting tools that are out of box Provide good customization tools that is specific to our needs Upgrades are a simple process and support does relatively well with assisting us. Read full review Cons Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email. The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request. The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious. Read full review Some features could be added to the existing functionality which include NAT rules usage Rule expiration normalization from firewalls rather than entering them in rule documentation .csv exports of the files from the firewall pane only gives usage for 30 days by default and that should be increased Read full review Likelihood to Renew The shell is locked out and we can't run any general centos commands. The implementation and maintainence of the arch is very complex. Even with the right identifiers on log messages the log collection keeps failing. The warning messages on the device are ambiguous. The log messages on firemon are a bit confusing and don't show the exact issue.
Read full review Usability It save me time and I'm able to have the review - review the rule independently with using my time.
Read full review Reliability and Availability FireMon has been relatively stable overall. However, there have been a handful of times where we had issues with the console. For example, we couldn't update which devices to include in a security assessment. The initial suggestion from support was to just reboot it. It seems like there weren't many other options available such as to restart services before going to the extreme of a complete reboot.
Read full review Performance I'm not sure we have the largest implementation of FireMon out there but we do have a few 1000 devices being probed by FireMon. Overall, the system's performance has been rock solid. The console refreshes quickly and reports are generated within an expected timeframe.
Read full review Support Rating Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.
Read full review FireMon technical support is awesome! They respond quickly to our requests and they are well trained and very knowledgeable about the tool. Some issues have to be referred to the development team, but technical support largely provides solutions for any issues that we may have.
Read full review Implementation Rating Implementation is fairly simple. Most issues can be resolved by referencing manuals.
Read full review Alternatives Considered I has worked with
AlgoSec and while they are very similar product, I find the FireMon is easier to understand and get rolling with. While both require some learning, FireMon is by far the easier one. Once you have an understanding of how things are arranged and labeled you can easily import firewalls and begin to work on them to improve them
Read full review Scalability Firemon Is easily scalable and maintainable with any size team. Although it requires some tech debt, it is well worth the time to invest to ensure compliance is visible and reports are accurate. Although our environment is very large we do not fully utilize the scalability of the Firemon product.
Read full review Return on Investment FireMon's Compliance Reporting provided an immediate and tangible benefit FireMon helps identify egregious or erroneous rules quickly across multiple platforms FireMon took our audit process from an Excel spreadsheet into a far more advanced process with readily available context for reviewers Read full review ScreenShots