What users are saying about
27 Ratings
27 Ratings
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Score 5.8 out of 100
36 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Armor

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.
Anonymous | TrustRadius Reviewer

Zscaler Internet Access

[Zscaler Internet Access] is very well suited for scenarios where one is looking for hassle free internet and network connection. It ensures that your users can connect to any networks and they will be secure. Additional plus is ability to deploy Zscaler client to your company smartphones - this gives complete network protection. We only encounter a few issues with Zscaler Internet Access (mainly false-positives) but these were promptly resolve by the vendor.
Wojciech Poludniewski | TrustRadius Reviewer

Pros

Armor

  • Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
  • Speed - We can scale resources easy and the infrastructure is fast and efficient.
  • Responsiveness - Support tickets are handled very fast with almost immediate solutions.
LJ Wilson | TrustRadius Reviewer

Zscaler Internet Access

  • Speed - get access to your company tools without any hiccups or delay.
  • Secure - keeping data protected for the company and allowing access only to authorized people.
  • Ease of deployment - minimal setup needed and little to none connectivity issues.
Anonymous | TrustRadius Reviewer

Cons

Armor

  • Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
  • The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
  • The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.
Anonymous | TrustRadius Reviewer

Zscaler Internet Access

  • Chat or email support is not available. Only option is to either call them or raise a ticket by logging into their website.
  • Pricing is not transparent and quote based.
  • Access to websites is a little too slow with Zscaler monitoring on.
Raman Ahuja | TrustRadius Reviewer

Usability

Armor

No score
No answers yet
No answers on this topic

Zscaler Internet Access

Zscaler Internet Access 9.0
Based on 1 answer
Zscaler is a mandatory solution required by almost every large organization with a workforce working remotely or using cloud-based apps. Its deployment is relatively easy and it keeps on working in the background without actively bothering the user. Apart from a few weird messages which a user is unable to comprehend, Zscaler is able to provide fast and safe access to the internet and other external applications.
Raman Ahuja | TrustRadius Reviewer

Support Rating

Armor

Armor 7.8
Based on 13 answers
Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.
Anonymous | TrustRadius Reviewer

Zscaler Internet Access

Zscaler Internet Access 8.1
Based on 5 answers
I cannot give a fair rating for this as I have not had to contact Zscaler support. There was one time we had to contact them because we needed to check if they were having issues on their end. Our ISP was actually the problem but support seemed very friendly.
Cody Plassmeyer | TrustRadius Reviewer

Alternatives Considered

Armor

No answers on this topic

Zscaler Internet Access

The Zscaler solution was selected in order to fulfill the needs of the variety of networks that we manage since the device requirements are so varied. Also, it was required to be as transparent and non-intrusive as possible to improve efficiency. Also, the basic implementation was simple and fast enough
Samuel Hadid | TrustRadius Reviewer

Return on Investment

Armor

No answers on this topic

Zscaler Internet Access

  • ROI is there and it is safeguarding the data and user access to net.
  • Being a cloud based can be scaled up when required.
  • Third parties can be allowed based on the company IT policies (Clients or Vendors etc.) for business perspective.
Anonymous | TrustRadius Reviewer

Pricing Details

Armor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zscaler Internet Access

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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