Asset Panda vs. KACE Asset Management Appliance

It is great to keep track of all assets. I'd like to see a spot where we would put a link to any of our assets with GPS in them, so we do not have to go back and forth. The feature to put serial numbers for equipment is a great feature

Incentivized

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.

Incentivized

• Find the position of assets using their location and synopsis
• E-signature is used to assets
• Cloud based tracking from anywhere
• Assets assigned to users are easily tracked

Incentivized

• Gives you real time data to systems on my network.
• I can get information on all applications running on devices on my network.
• I can get information on what systems are not currently patched and up to date with MS and Virus definitions!

Incentivized

• Time-out settings on the website should be increased.
• Image structure on the way they organized photos could be improved.
• Barcode scanner on a mobile device could be improved.
• Photo editor could be improved.

Incentivized

• Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
• Customer support will just refer you to search itninja.com when you call in for support issues.
• KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
• KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
• A parent-child relationship in the ticketing system requires you to create a process.
• Remote provisioning fails consistently and does not provide any useful information as to why it failed.
• K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.

Incentivized

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.

Incentivized

DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!

Incentivized

• Quick and easy asset management

Incentivized

• Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
• The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
• We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.

Incentivized