ManageEngine AssetExplorer vs. IFS Assyst

The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending. It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.

Incentivized

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

Incentivized

• The asset discovery across the network is great.
• The periodic scanning and updating of asset status is super valuable.
• The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.

Incentivized

• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• You can fill the database and link it.
• You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
• All is handled via the web, I would prefer a GUI standalone client.

Incentivized

• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

Incentivized

At this point, we are stuck with it. We can't afford a change at this point.

Incentivized

It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.

Incentivized

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.

Incentivized

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

• Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
• Allows us identify older assets and proactively replace them. Reduces downtime.
• No negative impacts I can think of.

Incentivized

• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems