AT&T Workforce Manager vs. Humanity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Workforce Manager
Score 10.0 out of 10
N/A
The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.N/A
Humanity
Score 6.8 out of 10
N/A
Humanity (formerly ShiftPlanning) is cloud-based workforce management software. Available on the Humanity Platform are applications that will streamline your: Employee Scheduling, Time & Attendance, and Leave Management.N/A
Pricing
AT&T Workforce ManagerHumanity
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Workforce ManagerHumanity
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AT&T Workforce ManagerHumanity
Top Pros
Top Cons
Best Alternatives
AT&T Workforce ManagerHumanity
Small Businesses
Method:CRM
Method:CRM
Score 9.7 out of 10
When I Work
When I Work
Score 8.9 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Playvox
Playvox
Score 9.4 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
Playvox
Playvox
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Workforce ManagerHumanity
Likelihood to Recommend
10.0
(2 ratings)
8.1
(3 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
AT&T Workforce ManagerHumanity
Likelihood to Recommend
AT&T
Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.
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TCP
It is a user-friendly tool that enables us to make real-time changes and specifically when we are in need of tracking and monitoring of our staff schedule Humanity does it well and provides us with working hours track.
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Pros
AT&T
  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
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TCP
  • It's easy to enter data
  • Good at aggregating all up data
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Cons
AT&T
  • It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
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TCP
  • I wish it would warn us when we missed a clock-in or out.
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Support Rating
AT&T
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
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TCP
No answers on this topic
Alternatives Considered
AT&T
No answers on this topic
TCP
Maybe pricing was the issue, I was not involved in purchasing decision.
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Return on Investment
AT&T
  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
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TCP
  • None really. We will likely get rid of Humanity in the next year. Everything Humanity does Pipkins can do at a more granular level.
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ScreenShots