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58 Ratings
6 Ratings
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Score 9.6 out of 100

Verint Workforce Management

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58 Ratings
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Score 8 out of 100

Attribute Ratings

  • AT&T Workforce Manager is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

AT&T Workforce Manager

96%
3 Ratings
8.0

Verint Workforce Management

80%
44 Ratings

Likelihood to Renew

AT&T Workforce Manager

N/A
0 Ratings
6.4

Verint Workforce Management

64%
1 Rating

Usability

5.0

AT&T Workforce Manager

50%
1 Rating

Verint Workforce Management

N/A
0 Ratings

Support Rating

9.2

AT&T Workforce Manager

92%
3 Ratings

Verint Workforce Management

N/A
0 Ratings

Likelihood to Recommend

AT&T

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.
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Verint

One well suited area for WFM is scheduling. Once an associate's schedule is calculated or set, it is easy to see and manage if needed, but ultimately provides off hand assistance managing day to day workflow and activities such as training, meetings, or time off. The layout, display, and color coordinated scheduling offers an easy way to track associates. Discrepancies easily stand out and can be addressed and updated immediately.
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Pros

AT&T

  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
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Verint

  • Verint Workforce Management does a nice job of providing a broad suite of tools that allow us to build out our own back-office WFM program that may differ from other back-office areas.
  • The capabilities of the broader Verint platform tie in nicely with Verint Workforce Management, so we can use DPA, My Time, Scorecard, and Forecasting and Scheduling to manage operations from front to back.
  • User experiences and access can be tailored depending on the roles of the employees so as not to overwhelm someone with too many tools.
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Cons

AT&T

  • It would not integrate with our business forms.
  • No contact data base
  • No inventory tracking
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Verint

  • Ability to properly optimize events, classes, coachings, etc for Outbound specific groups.
  • Having Verint forecast lists for queues after adding historical weeks in.
  • Removing someone from a class that has moved to another organization and is no longer visible within mine.
  • No limit on the number of pauses. This is causing a major issue at my company around adherence and a lot of unnecessary time for my team to go in and add exceptions in order to have their adherence look correct.
  • When submitting a coaching request in the module, give the submitter the ability to select all of their employees but also select only one employee per session. This is the biggest complaint among the staff about using the Coaching Module. They don't like that they have to submit multiple requests for One-on-Ones for each employee and would prefer to submit one request and have it communicated to Verint Workforce Management that there should only be one person in each session.
  • Sorting by shift event time is no longer an option in the Calendar screen.
  • I preferred the Calendar screen when I was able to view all employees at once, and now it is limited to 50 per page.
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Pricing Details

AT&T Workforce Manager

Starting Price

Editions & Modules

AT&T Workforce Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verint Workforce Management

    Starting Price

    Editions & Modules

    Verint Workforce Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Verint offers a named user pricing model with SaaS and on-premise delivery methods.

      Pricing Info

      Likelihood to Renew

      AT&T

      No answers on this topic

      Verint

      Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
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      Usability

      AT&T

      AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.
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      Verint

      No answers on this topic

      Support Rating

      AT&T

      The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
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      Verint

      No answers on this topic

      Alternatives Considered

      AT&T

      AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.
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      Verint

      Verint Workforce Management provides more visibility on associate planned activities. It is excellent at taking multiple factors into consideration to set manageable goals and improve performance. There are a variety of options to fine tune so it is specific to the company's needs. There are multiple online resources available to become more familiar with its functionality
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      Return on Investment

      AT&T

      • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
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      Verint

      • Definitely Verint has improved our service goals related to Staffing. It's a no brainer.
      • The Style of employee self service has improved admin productivity.
      • Reporting has been tough; We write our own to supplement the stock reports. Going to the cloud is going to be difficult for us.
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