What users are saying about

athenaClinicals

13 Ratings
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Score 6.3 out of 101

athenaCollector

2 Ratings
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Score 9 out of 101

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Likelihood to Recommend

athenaClinicals

athenaClinicals is well suited from a single physician office to an enterprise healthcare system. The only specialty that they cannot cover is oncology that includes chemotherapy infusions (the dosing is very complicated and requires a specific oncology system).
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athenaCollector

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
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Feature Rating Comparison

Billing and Claims Management

athenaClinicals
7.8
athenaCollector
8.6
Real-time eligibility verification
athenaClinicals
9.6
athenaCollector
9.0
Claims management
athenaClinicals
8.0
athenaCollector
8.0
Coding
athenaClinicals
9.4
athenaCollector
9.0
Patient billing
athenaClinicals
8.0
athenaCollector
9.0
Financial Reporting
athenaClinicals
4.1
athenaCollector
8.0

Patient Scheduling

athenaClinicals
7.4
athenaCollector
8.5
Rule-based scheduling
athenaClinicals
6.8
athenaCollector
10.0
Automated appointment reminders
athenaClinicals
7.6
athenaCollector
9.0
Automated patient check-in
athenaClinicals
7.4
athenaCollector
Multi-location support
athenaClinicals
7.6
athenaCollector
7.0
Calendar interface
athenaClinicals
7.5
athenaCollector
8.0

Electronic Medical Records

athenaClinicals
7.7
athenaCollector
8.3
Charting / document management
athenaClinicals
7.9
athenaCollector
9.0
Templates
athenaClinicals
7.9
athenaCollector
8.0
Patient portal
athenaClinicals
9.6
athenaCollector
8.0
Mobile/tablet support
athenaClinicals
6.6
athenaCollector
Fax integration
athenaClinicals
9.0
athenaCollector
Integration with other EMR and PM systems
athenaClinicals
5.5
athenaCollector
9.0
Workflow automation
athenaClinicals
6.8
athenaCollector
9.0
Speech recognition
athenaClinicals
9.0
athenaCollector
Customization
athenaClinicals
5.6
athenaCollector
7.0
E-prescribing
athenaClinicals
9.0
athenaCollector

Medical Security and Privacy

athenaClinicals
8.1
athenaCollector
9.3
HIPPA compliance
athenaClinicals
7.9
athenaCollector
10.0
Role-based permission levels
athenaClinicals
9.0
athenaCollector
8.0
Data backups and redundancy
athenaClinicals
7.7
athenaCollector
10.0
Local mode / networking failsafe
athenaClinicals
7.8
athenaCollector
9.0

Workflow and Scale

athenaClinicals
8.1
athenaCollector
8.7
Task tracking
athenaClinicals
7.7
athenaCollector
10.0
Specialty-specific workflows
athenaClinicals
7.7
athenaCollector
8.0
Multi-office / multi-physician capabilities
athenaClinicals
8.9
athenaCollector
8.0

Pros

  • athenahealth gives you support from an outstanding team. Just a phone call away. There is not a question they will not answer or will not find out the answer for you quickly
  • Meaningful use is a piece of cake with athenahealth. The reporting is at your fingertips and the training to make sure the data is collected is priceless
  • Patient registration is simple and efficient for the staff to obtain via phone. It also makes staff ask questions that are needed to satisfy Meaningful Use
  • Clinical Documentation is simple. athenahealth made it where most doctors young and old can transition to EMR with as little frustration as possible.
  • athenahealth communicator takes care of the reminder calls 2 days prior to their appointment.
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  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.
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Cons

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
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  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
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Usability

athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available
No score
No answers yet
No answers on this topic

Support

athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

athenahealth is more user friendly. There customer service center does not leave you without an answer. The reports can be built to each managers specific needs and the gathering of data from the EMR is fast. WOW!
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The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
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Return on Investment

  • It replaces the management part of having a full time billing department in my office. No overhead.
  • Time management is higher based on the report generated by Athena
  • increase efficiency in patient care because everything regarding the patient is at your fingertips
  • Meaningful Use would have taken forever without athenahealth. They are on the forefront with Medicare compliancy.
  • ICD10 transition is prompted by Athena. We are ready now.
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  • Payments are received faster, reducing our Days Revenue Outstanding
  • Claims being paid faster reduces our A/R > 120 Days
  • Charge Lag has decreased, increasing payments.
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Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

athenaCollector

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details