athenaClinicals vs athenaCollector

• athenaClinicals is a lightweight interface that is easy to navigate.
• The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
• The scheduling software included functions nicely for an office practice.

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• Ease of scheduling appointments, checking patients in, and entering charges.
• The system is very user friendly and navigation throughout the system is not complicated.
• Reporting tools are setup in a format that the average user can use.

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• The ergonomics...the screen is very difficult to view - as the light colors do not provide for contrast.
• The flow of the documentation can be difficult. It works down the screen vs. allowing users to jump easy. The "jump" function is at the bottom of the screen and the dropdown menu sometimes follows below the bottom of your computer screen.
• It's very expensive for the added "behind the scenes" customer service you are getting. Many labs are now offering an interface for free which would put typical items that are faxed into a queue or their appropriate place. Many times the items that are "managed" by Athena are still having to be managed by the office buckets anyway - which is a selling point of Athena.
• The templates that are built are far from intuitive. A point and click system is much easier for a busy physician...something that has a macro and pre-completed notes. Athena makes this process cumbersome, so many physicians are double documenting (paper, then EMR).

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• Reporting for payer contract variances is weak for an organization as large as ours.
• Custom report development can get pricey and take some time to develop.
• A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

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