athenaClinicals vs athenaCollector

Likelihood to Recommend

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.

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Tom Pentzer

Medical student

FDM AcademyMedical Practice, 201-500 employees

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athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Feature Rating Comparison

athenaClinicals

8.1

athenaCollector

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Real-time eligibility verification

9.5

—

Claims management

8.1

—

Coding

9.0

—

Patient billing

8.1

—

Financial Reporting

6.1

—

athenaClinicals

7.8

athenaCollector

—

Rule-based scheduling

7.1

—

Automated appointment reminders

8.0

—

Automated patient check-in

8.0

—

Multi-location support

8.0

—

Calendar interface

8.0

—

athenaClinicals

8.3

athenaCollector

—

Charting / document management

8.4

—

Templates

8.4

—

Patient portal

10.0

—

Mobile/tablet support

7.6

—

Fax integration

9.5

—

Integration with other EMR and PM systems

6.7

—

Workflow automation

7.6

—

Speech recognition

9.0

—

Customization

6.2

—

E-prescribing

9.5

—

athenaClinicals

8.1

athenaCollector

—

HIPPA compliance

8.0

—

Role-based permission levels

9.5

—

Data backups and redundancy

8.0

—

Local mode / networking failsafe

7.0

—

athenaClinicals

8.5

athenaCollector

—

Task tracking

8.0

—

Specialty-specific workflows

8.0

—

Multi-office / multi-physician capabilities

9.5

—

Pros

athenahealth gives you support from an outstanding team. Just a phone call away. There is not a question they will not answer or will not find out the answer for you quickly
Meaningful use is a piece of cake with athenahealth. The reporting is at your fingertips and the training to make sure the data is collected is priceless
Patient registration is simple and efficient for the staff to obtain via phone. It also makes staff ask questions that are needed to satisfy Meaningful Use
Clinical Documentation is simple. athenahealth made it where most doctors young and old can transition to EMR with as little frustration as possible.
athenahealth communicator takes care of the reminder calls 2 days prior to their appointment.

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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Ease of scheduling appointments, checking patients in, and entering charges.
The system is very user friendly and navigation throughout the system is not complicated.
Reporting tools are setup in a format that the average user can use.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Cons

The cost is very high compared to other programs.
Some people find the program difficult to learn.
The billing software requires more work than is described when they are trying to sell you the program.
The sales staff that we dealt with had the vibe of car salesmen. At times very pushy and the room for negotiation grew at each interaction. The high cost first quoted is very negotiable but they "up charge" for many things.

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Jessica Adams

VP

Coastal Medical and Psychiatric ServicesMedical Practice, 11-50 employees

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Reporting for payer contract variances is weak for an organization as large as ours.
Custom report development can get pricey and take some time to develop.
A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Usability

athenaClinicals 8.2

Based on 1 answer

Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

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Verified User

Analyst in Information Technology

Computer Software Company, 11-50 employees

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No score

No answers yet

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Support

athenaClinicals 9.0

Based on 1 answer

They are always there. Friendly and organized.

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Ask the community to sound off

Alternatives Considered

Again, I would recommend Athena second on this list...and it's all practice specific. If a practice can afford Athena, then it's an ok system...but do not expect an intuitive system such as Cerner that can be fully customized and follows a physician workflow better.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 1001-5000 employees

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The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Likelihood to Recommend