What users are saying about
13 Ratings
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Score 6.5 out of 101
2 Ratings
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Score 9 out of 101

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Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer profile photo

athenaCollector

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
No photo available

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.2
athenaCollector
Real-time eligibility verification
athenaClinicals
9.4
athenaCollector
Claims management
athenaClinicals
8.2
athenaCollector
Coding
athenaClinicals
9.1
athenaCollector
Patient billing
athenaClinicals
8.2
athenaCollector
Financial Reporting
athenaClinicals
6.0
athenaCollector

Patient Scheduling

athenaClinicals
7.9
athenaCollector
Rule-based scheduling
athenaClinicals
7.2
athenaCollector
Automated appointment reminders
athenaClinicals
8.1
athenaCollector
Automated patient check-in
athenaClinicals
8.0
athenaCollector
Multi-location support
athenaClinicals
8.1
athenaCollector
Calendar interface
athenaClinicals
8.1
athenaCollector

Electronic Medical Records

athenaClinicals
8.2
athenaCollector
Charting / document management
athenaClinicals
8.4
athenaCollector
Templates
athenaClinicals
8.4
athenaCollector
Patient portal
athenaClinicals
9.8
athenaCollector
Mobile/tablet support
athenaClinicals
7.7
athenaCollector
Fax integration
athenaClinicals
9.3
athenaCollector
Integration with other EMR and PM systems
athenaClinicals
6.5
athenaCollector
Workflow automation
athenaClinicals
7.5
athenaCollector
Speech recognition
athenaClinicals
9.0
athenaCollector
Customization
athenaClinicals
6.3
athenaCollector
E-prescribing
athenaClinicals
9.3
athenaCollector

Medical Security and Privacy

athenaClinicals
8.2
athenaCollector
HIPPA compliance
athenaClinicals
8.1
athenaCollector
Role-based permission levels
athenaClinicals
9.3
athenaCollector
Data backups and redundancy
athenaClinicals
8.1
athenaCollector
Local mode / networking failsafe
athenaClinicals
7.3
athenaCollector

Workflow and Scale

athenaClinicals
8.5
athenaCollector
Task tracking
athenaClinicals
8.1
athenaCollector
Specialty-specific workflows
athenaClinicals
8.0
athenaCollector
Multi-office / multi-physician capabilities
athenaClinicals
9.3
athenaCollector

Pros

  • athenaClinicals is a lightweight interface that is easy to navigate.
  • The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
  • The scheduling software included functions nicely for an office practice.
Tom Pentzer profile photo
  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.
No photo available

Cons

  • The ergonomics...the screen is very difficult to view - as the light colors do not provide for contrast.
  • The flow of the documentation can be difficult. It works down the screen vs. allowing users to jump easy. The "jump" function is at the bottom of the screen and the dropdown menu sometimes follows below the bottom of your computer screen.
  • It's very expensive for the added "behind the scenes" customer service you are getting. Many labs are now offering an interface for free which would put typical items that are faxed into a queue or their appropriate place. Many times the items that are "managed" by Athena are still having to be managed by the office buckets anyway - which is a selling point of Athena.
  • The templates that are built are far from intuitive. A point and click system is much easier for a busy physician...something that has a macro and pre-completed notes. Athena makes this process cumbersome, so many physicians are double documenting (paper, then EMR).
No photo available
  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
No photo available

Usability

athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available
No score
No answers yet
No answers on this topic

Support

athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Not listed- though Athena is much preferred compared to past systems used.
No photo available
The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
No photo available

Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

athenaCollector

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details