What users are saying about
14 Ratings
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Score 7.1 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

athenaCollector

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.3
athenaCollector
Real-time eligibility verification
athenaClinicals
9.4
athenaCollector
Claims management
athenaClinicals
8.2
athenaCollector
Coding
athenaClinicals
9.0
athenaCollector
Patient billing
athenaClinicals
8.2
athenaCollector
Financial Reporting
athenaClinicals
6.6
athenaCollector

Patient Scheduling

athenaClinicals
8.0
athenaCollector
Rule-based scheduling
athenaClinicals
7.4
athenaCollector
Automated appointment reminders
athenaClinicals
8.2
athenaCollector
Automated patient check-in
athenaClinicals
8.2
athenaCollector
Multi-location support
athenaClinicals
8.2
athenaCollector
Calendar interface
athenaClinicals
8.2
athenaCollector

Electronic Medical Records

athenaClinicals
8.6
athenaCollector
Charting / document management
athenaClinicals
8.7
athenaCollector
Templates
athenaClinicals
8.7
athenaCollector
Patient portal
athenaClinicals
10.0
athenaCollector
Mobile/tablet support
athenaClinicals
8.0
athenaCollector
Fax integration
athenaClinicals
9.8
athenaCollector
Integration with other EMR and PM systems
athenaClinicals
7.2
athenaCollector
Workflow automation
athenaClinicals
8.4
athenaCollector
Speech recognition
athenaClinicals
9.0
athenaCollector
Customization
athenaClinicals
6.8
athenaCollector
E-prescribing
athenaClinicals
9.8
athenaCollector

Medical Security and Privacy

athenaClinicals
8.3
athenaCollector
HIPAA compliance
athenaClinicals
8.2
athenaCollector
Role-based permission levels
athenaClinicals
9.8
athenaCollector
Data backups and redundancy
athenaClinicals
8.2
athenaCollector
Local mode / networking failsafe
athenaClinicals
7.0
athenaCollector

Workflow and Scale

athenaClinicals
8.7
athenaCollector
Task tracking
athenaClinicals
8.2
athenaCollector
Specialty-specific workflows
athenaClinicals
8.2
athenaCollector
Multi-office / multi-physician capabilities
athenaClinicals
9.8
athenaCollector

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

athenaCollector

  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.
Anonymous | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

athenaCollector

  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
Anonymous | TrustRadius Reviewer

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

athenaCollector

No score
No answers yet
No answers on this topic

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

athenaCollector

No score
No answers yet
No answers on this topic

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

athenaCollector

The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

athenaCollector

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

athenaClinicals
6.4
athenaCollector
9.0

Usability

athenaClinicals
8.2
athenaCollector

Support Rating

athenaClinicals
9.0
athenaCollector

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