What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 16 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
Billing and Claims Management

8.4
athenaClinicals
84%
athenaCollector
Feature Set Not Supported
N/A
athenaClinicals ranks higher in 5/5 features
athenaClinicals ranks higher in 5/5 features
Real-time eligibility verification

9.3
93%
8 Ratings
N/A
0 Ratings
Claims management

8.3
83%
8 Ratings
N/A
0 Ratings
Coding

9.0
90%
7 Ratings
N/A
0 Ratings
Patient billing

8.3
83%
8 Ratings
N/A
0 Ratings
Financial Reporting

7.0
70%
8 Ratings
N/A
0 Ratings
Patient Scheduling

8.2
athenaClinicals
82%
athenaCollector
Feature Set Not Supported
N/A
athenaClinicals ranks higher in 5/5 features
athenaClinicals ranks higher in 5/5 features
Rule-based scheduling

7.7
77%
6 Ratings
N/A
0 Ratings
Automated appointment reminders

8.3
83%
8 Ratings
N/A
0 Ratings
Automated patient check-in

8.3
83%
7 Ratings
N/A
0 Ratings
Multi-location support

8.3
83%
8 Ratings
N/A
0 Ratings
Calendar interface

8.3
83%
6 Ratings
N/A
0 Ratings
Electronic Medical Records

8.9
athenaClinicals
89%
athenaCollector
Feature Set Not Supported
N/A
athenaClinicals ranks higher in 10/10 features
athenaClinicals ranks higher in 10/10 features
Charting / document management

8.9
89%
9 Ratings
N/A
0 Ratings
Templates

8.9
89%
9 Ratings
N/A
0 Ratings
Patient portal

10.0
100%
8 Ratings
N/A
0 Ratings
Mobile/tablet support

8.4
84%
7 Ratings
N/A
0 Ratings
Fax integration

9.9
99%
9 Ratings
N/A
0 Ratings
Integration with other EMR and PM systems

7.6
76%
9 Ratings
N/A
0 Ratings
Workflow automation

8.8
88%
9 Ratings
N/A
0 Ratings
Speech recognition

9.0
90%
4 Ratings
N/A
0 Ratings
Customization

7.2
72%
9 Ratings
N/A
0 Ratings
E-prescribing

9.9
99%
9 Ratings
N/A
0 Ratings
Medical Security and Privacy

8.4
athenaClinicals
84%
athenaCollector
Feature Set Not Supported
N/A
athenaClinicals ranks higher in 4/4 features
athenaClinicals ranks higher in 4/4 features
HIPAA compliance

8.3
83%
18 Ratings
N/A
0 Ratings
Role-based permission levels

9.9
99%
9 Ratings
N/A
0 Ratings
Data backups and redundancy

8.3
83%
9 Ratings
N/A
0 Ratings
Local mode / networking failsafe

7.0
70%
8 Ratings
N/A
0 Ratings
Workflow and Scale

8.8
athenaClinicals
88%
athenaCollector
Feature Set Not Supported
N/A
athenaClinicals ranks higher in 3/3 features
athenaClinicals ranks higher in 3/3 features
Task tracking

8.3
83%
9 Ratings
N/A
0 Ratings
Specialty-specific workflows

8.3
83%
8 Ratings
N/A
0 Ratings
Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
N/A
0 Ratings
Attribute Ratings
- athenaCollector is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

6.8
athenaClinicals
68%
9 Ratings
9.0
athenaCollector
90%
1 Rating
Usability

8.2
athenaClinicals
82%
1 Rating
athenaCollector
N/A
0 Ratings
Support Rating

9.0
athenaClinicals
90%
2 Ratings
athenaCollector
N/A
0 Ratings
Likelihood to Recommend
athenaClinicals
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Medical student
FDM AcademyMedical Practice, 201-500 employees
athenaCollector
athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

Verified User
Analyst in Other
Hospital & Health Care Company, 10,001+ employeesPros
athenaClinicals
- Quality programs - able to see what measures are outstanding for the patient
- Reporting - able to report on multiple financial reports as well as clinical information
- Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care

Verified User
Director in Information Technology
Hospital & Health Care Company, 10,001+ employeesathenaCollector
- Ease of scheduling appointments, checking patients in, and entering charges.
- The system is very user friendly and navigation throughout the system is not complicated.
- Reporting tools are setup in a format that the average user can use.

Verified User
Analyst in Other
Hospital & Health Care Company, 10,001+ employeesCons
athenaClinicals
- The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
- It's difficult to name items because they are traditionally corrected very quickly

Verified User
Manager in Other
Health, Wellness and Fitness Company, 11-50 employeesathenaCollector
- Reporting for payer contract variances is weak for an organization as large as ours.
- Custom report development can get pricey and take some time to develop.
- A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

Verified User
Analyst in Other
Hospital & Health Care Company, 10,001+ employeesPricing Details
athenaClinicals
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—athenaCollector
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
athenaClinicals
athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

Verified User
Analyst in Information Technology
Computer Software Company, 11-50 employeesathenaCollector
No score
No answers yet
No answers on this topic
Support Rating
athenaClinicals
athenaClinicals 9.0
Based on 2 answers
They are always there. Friendly and organized.

Verified User
Manager in Other
Health, Wellness and Fitness Company, 11-50 employeesathenaCollector
No score
No answers yet
No answers on this topic
Alternatives Considered
athenaClinicals
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Administrator, Nivano Ambulatory Surgery Center
Nivano HealthMedical Practice, 11-50 employees
athenaCollector
The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.

Verified User
Analyst in Other
Hospital & Health Care Company, 10,001+ employees