athenaClinicals vs athenaCollector

athenaClinicals

athenaClinicals is well suited from a single physician office to an enterprise healthcare system. The only specialty that they cannot cover is oncology that includes chemotherapy infusions (the dosing is very complicated and requires a specific oncology system).

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Director in Information Technology

Hospital & Health Care Company, 10,001+ employees

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athenaCollector

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

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Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Feature Rating Comparison

athenaClinicals

7.8

athenaCollector

8.6

Real-time eligibility verification

9.6

9.0

Claims management

8.0

Coding

9.4

9.0

Patient billing

8.0

9.0

Financial Reporting

4.1

8.0

athenaClinicals

7.4

athenaCollector

8.5

Rule-based scheduling

6.8

10.0

Automated appointment reminders

7.6

9.0

Automated patient check-in

7.4

—

Multi-location support

7.6

7.0

Calendar interface

7.5

8.0

athenaClinicals

7.7

athenaCollector

8.3

Charting / document management

7.9

9.0

Templates

7.9

8.0

Patient portal

9.6

8.0

Mobile/tablet support

6.6

—

Fax integration

9.0

—

Integration with other EMR and PM systems

5.5

9.0

Workflow automation

6.8

9.0

Speech recognition

9.0

—

Customization

5.6

7.0

E-prescribing

9.0

—

athenaClinicals

8.1

athenaCollector

9.3

HIPPA compliance

7.9

10.0

Role-based permission levels

9.0

8.0

Data backups and redundancy

7.7

10.0

Local mode / networking failsafe

7.8

9.0

athenaClinicals

8.1

athenaCollector

8.7

Task tracking

7.7

10.0

Specialty-specific workflows

7.7

8.0

Multi-office / multi-physician capabilities

8.9

8.0

Pros

athenahealth gives you support from an outstanding team. Just a phone call away. There is not a question they will not answer or will not find out the answer for you quickly
Meaningful use is a piece of cake with athenahealth. The reporting is at your fingertips and the training to make sure the data is collected is priceless
Patient registration is simple and efficient for the staff to obtain via phone. It also makes staff ask questions that are needed to satisfy Meaningful Use
Clinical Documentation is simple. athenahealth made it where most doctors young and old can transition to EMR with as little frustration as possible.
athenahealth communicator takes care of the reminder calls 2 days prior to their appointment.

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Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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Ease of scheduling appointments, checking patients in, and entering charges.
The system is very user friendly and navigation throughout the system is not complicated.
Reporting tools are setup in a format that the average user can use.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Cons

The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
It's difficult to name items because they are traditionally corrected very quickly

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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Reporting for payer contract variances is weak for an organization as large as ours.
Custom report development can get pricey and take some time to develop.
A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Usability

athenaClinicals8.2

Based on 1 answer

Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

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Verified User

Analyst in Information Technology

Computer Software Company, 11-50 employees

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No score

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Support

athenaClinicals9.0

Based on 1 answer

They are always there. Friendly and organized.

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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No score

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Alternatives Considered

athenahealth is more user friendly. There customer service center does not leave you without an answer. The reports can be built to each managers specific needs and the gathering of data from the EMR is fast. WOW!

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Return on Investment

It replaces the management part of having a full time billing department in my office. No overhead.
Time management is higher based on the report generated by Athena
increase efficiency in patient care because everything regarding the patient is at your fingertips
Meaningful Use would have taken forever without athenahealth. They are on the forefront with Medicare compliancy.
ICD10 transition is prompted by Athena. We are ready now.

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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