TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    athenaClinicals

    Score10 out of 10
    N/AN/AN/A

    athenaCollector

    Score8.5 out of 10
    N/Aathenahealth headquartered in Watertown offers athenaCollector, a revenue cycle management and billing management application.N/A
    Pricing
    athenaClinicalsathenaCollector
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    athenaClinicalsathenaCollector
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    athenaClinicalsathenaCollector
    Billing and Claims Management
    Comparison of Billing and Claims Management features of athenaClinicals and athenaCollector
    Feature
    athenaClinicals
    8.4
    8 Ratings
    11% above category average
    athenaCollector
    -
    Ratings
    Real-time eligibility verification9.38 Ratings00 Ratings
    Claims management8.38 Ratings00 Ratings
    Coding9.07 Ratings00 Ratings
    Patient billing8.38 Ratings00 Ratings
    Financial Reporting7.08 Ratings00 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of athenaClinicals and athenaCollector
    Feature
    athenaClinicals
    8.2
    8 Ratings
    7% above category average
    athenaCollector
    -
    Ratings
    Rule-based scheduling7.76 Ratings00 Ratings
    Automated appointment reminders8.38 Ratings00 Ratings
    Automated patient check-in8.37 Ratings00 Ratings
    Multi-location support8.38 Ratings00 Ratings
    Calendar interface8.36 Ratings00 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of athenaClinicals and athenaCollector
    Feature
    athenaClinicals
    8.9
    9 Ratings
    21% above category average
    athenaCollector
    -
    Ratings
    Charting / document management8.99 Ratings00 Ratings
    Templates8.99 Ratings00 Ratings
    Patient portal10.08 Ratings00 Ratings
    Mobile/tablet support8.47 Ratings00 Ratings
    Fax integration9.99 Ratings00 Ratings
    Integration with other EMR and PM systems7.69 Ratings00 Ratings
    Workflow automation8.89 Ratings00 Ratings
    Speech recognition9.04 Ratings00 Ratings
    Customization7.29 Ratings00 Ratings
    E-prescribing9.99 Ratings00 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of athenaClinicals and athenaCollector
    Feature
    athenaClinicals
    8.4
    9 Ratings
    1% above category average
    athenaCollector
    -
    Ratings
    HIPAA compliance8.39 Ratings00 Ratings
    Role-based permission levels9.99 Ratings00 Ratings
    Data backups and redundancy8.39 Ratings00 Ratings
    Local mode / networking failsafe7.08 Ratings00 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of athenaClinicals and athenaCollector
    Feature
    athenaClinicals
    8.8
    9 Ratings
    16% above category average
    athenaCollector
    -
    Ratings
    Task tracking8.39 Ratings00 Ratings
    Specialty-specific workflows8.38 Ratings00 Ratings
    Multi-office / multi-physician capabilities9.99 Ratings00 Ratings
    Best Alternatives
    athenaClinicalsathenaCollector
    Small Businesses
    RXNT
    Score7.7 out of 10
    No answers on this topic
    Medium-sized Companies
    CareLogic EHR
    Score10 out of 10
    athenaIDX
    Score1 out of 10
    Enterprises
    Epic
    Score8.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    athenaClinicalsathenaCollector
    Likelihood to Recommend
    6.8
    (9 ratings)
    9.0
    (1 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    athenaClinicalsathenaCollector
    Likelihood to Recommend
    athenahealth
    Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
    Incentivized
    Read full review
    athenahealth
    athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
    Incentivized
    Read full review
    Pros
    athenahealth
    • Quality programs - able to see what measures are outstanding for the patient
    • Reporting - able to report on multiple financial reports as well as clinical information
    • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
    Incentivized
    Read full review
    athenahealth
    • Ease of scheduling appointments, checking patients in, and entering charges.
    • The system is very user friendly and navigation throughout the system is not complicated.
    • Reporting tools are setup in a format that the average user can use.
    Incentivized
    Read full review
    Cons
    athenahealth
    • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
    • It's difficult to name items because they are traditionally corrected very quickly
    Read full review
    athenahealth
    • Reporting for payer contract variances is weak for an organization as large as ours.
    • Custom report development can get pricey and take some time to develop.
    • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
    Incentivized
    Read full review
    Usability
    athenahealth
    Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
    Incentivized
    Read full review
    athenahealth
    No answers on this topic
    Support Rating
    athenahealth
    They are always there. Friendly and organized.
    Read full review
    athenahealth
    No answers on this topic
    Alternatives Considered
    athenahealth
    For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
    Incentivized
    Read full review
    athenahealth
    The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
    Incentivized
    Read full review
    ScreenShots