What users are saying about
14 Ratings
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Score 6.2 out of 101
2 Ratings
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Score 9 out of 101

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer profile photo

athenaCollector

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
No photo available

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.1
athenaCollector
Real-time eligibility verification
athenaClinicals
9.5
athenaCollector
Claims management
athenaClinicals
8.1
athenaCollector
Coding
athenaClinicals
9.0
athenaCollector
Patient billing
athenaClinicals
8.1
athenaCollector
Financial Reporting
athenaClinicals
6.1
athenaCollector

Patient Scheduling

athenaClinicals
7.8
athenaCollector
Rule-based scheduling
athenaClinicals
7.1
athenaCollector
Automated appointment reminders
athenaClinicals
8.0
athenaCollector
Automated patient check-in
athenaClinicals
8.0
athenaCollector
Multi-location support
athenaClinicals
8.0
athenaCollector
Calendar interface
athenaClinicals
8.0
athenaCollector

Electronic Medical Records

athenaClinicals
8.3
athenaCollector
Charting / document management
athenaClinicals
8.4
athenaCollector
Templates
athenaClinicals
8.4
athenaCollector
Patient portal
athenaClinicals
10.0
athenaCollector
Mobile/tablet support
athenaClinicals
7.6
athenaCollector
Fax integration
athenaClinicals
9.5
athenaCollector
Integration with other EMR and PM systems
athenaClinicals
6.7
athenaCollector
Workflow automation
athenaClinicals
7.6
athenaCollector
Speech recognition
athenaClinicals
9.0
athenaCollector
Customization
athenaClinicals
6.2
athenaCollector
E-prescribing
athenaClinicals
9.5
athenaCollector

Medical Security and Privacy

athenaClinicals
8.1
athenaCollector
HIPPA compliance
athenaClinicals
8.0
athenaCollector
Role-based permission levels
athenaClinicals
9.5
athenaCollector
Data backups and redundancy
athenaClinicals
8.0
athenaCollector
Local mode / networking failsafe
athenaClinicals
7.0
athenaCollector

Workflow and Scale

athenaClinicals
8.5
athenaCollector
Task tracking
athenaClinicals
8.0
athenaCollector
Specialty-specific workflows
athenaClinicals
8.0
athenaCollector
Multi-office / multi-physician capabilities
athenaClinicals
9.5
athenaCollector

Pros

athenaClinicals

  • athenahealth gives you support from an outstanding team. Just a phone call away. There is not a question they will not answer or will not find out the answer for you quickly
  • Meaningful use is a piece of cake with athenahealth. The reporting is at your fingertips and the training to make sure the data is collected is priceless
  • Patient registration is simple and efficient for the staff to obtain via phone. It also makes staff ask questions that are needed to satisfy Meaningful Use
  • Clinical Documentation is simple. athenahealth made it where most doctors young and old can transition to EMR with as little frustration as possible.
  • athenahealth communicator takes care of the reminder calls 2 days prior to their appointment.
No photo available

athenaCollector

  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.
No photo available

Cons

athenaClinicals

  • The cost is very high compared to other programs.
  • Some people find the program difficult to learn.
  • The billing software requires more work than is described when they are trying to sell you the program.
  • The sales staff that we dealt with had the vibe of car salesmen. At times very pushy and the room for negotiation grew at each interaction. The high cost first quoted is very negotiable but they "up charge" for many things.
Jessica Adams profile photo

athenaCollector

  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
No photo available

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available

athenaCollector

No score
No answers yet
No answers on this topic

Support

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available

athenaCollector

No score
No answers yet
No answers on this topic

Alternatives Considered

athenaClinicals

Again, I would recommend Athena second on this list...and it's all practice specific. If a practice can afford Athena, then it's an ok system...but do not expect an intuitive system such as Cerner that can be fully customized and follows a physician workflow better.
No photo available

athenaCollector

The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
No photo available

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

athenaCollector

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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