TrustRadius
athenahealth........a must see... opportunity!
https://www.trustradius.com/medical-office-software-emr-ehrathenaClinicalsUnspecified6.214101
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Updated April 08, 2015

athenahealth........a must see... opportunity!

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
athenahealth 2015
Modules Used
Practice Management an Clinical

Overall Satisfaction with athenaClinicals

Prior to using athenahealth, I came from a larger practice using paper only for clinical charting. There is a huge difference between EHR and paper. I have come to appreciate athenahealth for all its strength and weaknesses. They always seem to be working on the weaknesses, getting them correct and then a new set of weaknesses pop up because of the never ending changes of the federal government. But all in all athenahealth saves us time and money. You would not have believed that three years ago when it was first implemented. But, athenahealth was always available to the staff when thy ran into trouble.
  • athenahealth gives you support from an outstanding team. Just a phone call away. There is not a question they will not answer or will not find out the answer for you quickly
  • Meaningful use is a piece of cake with athenahealth. The reporting is at your fingertips and the training to make sure the data is collected is priceless
  • Patient registration is simple and efficient for the staff to obtain via phone. It also makes staff ask questions that are needed to satisfy Meaningful Use
  • Clinical Documentation is simple. athenahealth made it where most doctors young and old can transition to EMR with as little frustration as possible.
  • athenahealth communicator takes care of the reminder calls 2 days prior to their appointment.
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
  • It replaces the management part of having a full time billing department in my office. No overhead.
  • Time management is higher based on the report generated by Athena
  • increase efficiency in patient care because everything regarding the patient is at your fingertips
  • Meaningful Use would have taken forever without athenahealth. They are on the forefront with Medicare compliancy.
  • ICD10 transition is prompted by Athena. We are ready now.
athenahealth is more user friendly. There customer service center does not leave you without an answer. The reports can be built to each managers specific needs and the gathering of data from the EMR is fast. WOW!
2-5 practitioners
How will implementation of athenahealth save you money? Will it decrease staff? Will it increase efficiency? If so, how much? They need to need able to produce and substantiate percentages they give. Is onsite training available? And if so, is it part of the training or an additional cost? Are discipline specific clinical templates available to the physicians?

athenaClinicals Feature Ratings

Real-time eligibility verification
8
Coding
7
Claims management
8
Patient billing
8
Financial Reporting
9
Automated patient check-in
Not Rated
Automated appointment reminders
8
Multi-location support
8
Charting / document management
8
Templates
8
E-prescribing
9
Fax integration
8
Patient portal
8
Mobile/tablet support
7
Speech recognition
8
Integration with other EMR and PM systems
8
Customization
8
Workflow automation
8
Role-based permission levels
9
Data backups and redundancy
9
HIPPA compliance
9
Local mode / networking failsafe
9
Task tracking
9
Multi-office / multi-physician capabilities
9

Using athenaClinicals

15 - Medical services. Clinicals and Practice management
Athenahealth provides support remotely. you make one call and it is handled efficiently and accurately. Their customer support center is top notch.

Evaluating athenaClinicals and Competitors

Yes - Full billing department. It did not replace them just decrease what we had and trained the ones here to be more efficient.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
How is this going to save the practice money?????? With healthcare reimbursements always in discussion, its about what money can you save!

athenaClinicals Support

They are always there. Friendly and organized.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Its inclusive with my monthly payment.
Yes - the numbers on the pages of medical records just one day went away. But when I checked with CSC they were able to correct quickly.
As a new practice manager years ago coming to a new EMR, I was green to Athenahealth. I would call several times a day regarding absolutely everything and each time I was impressed of what was already in place for my difficult questions. Workflow, Training. Learning portals. Learning classrooms for when new employees were hired. Still get amazed to this day. Its like they sat down with a bunch of practice managers and said "hey what is it you would want from an EMR? and gave it to them. They are constantly tweeking and making it better.