What users are saying about
18 Ratings
2 Ratings
18 Ratings
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Score 7.5 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1.1 out of 100

Feature Set Ratings

    Billing and Claims Management

    8.4

    athenaClinicals

    84%

    DrChrono

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 5/5 features

    Real-time eligibility verification

    9.3
    93%
    8 Ratings
    N/A
    0 Ratings

    Claims management

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Coding

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Patient billing

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Financial Reporting

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Patient Scheduling

    8.2

    athenaClinicals

    82%

    DrChrono

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 5/5 features

    Rule-based scheduling

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Automated appointment reminders

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Automated patient check-in

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Multi-location support

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Calendar interface

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Electronic Medical Records

    8.9

    athenaClinicals

    89%

    DrChrono

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 10/10 features

    Charting / document management

    8.9
    89%
    9 Ratings
    N/A
    0 Ratings

    Templates

    8.9
    89%
    9 Ratings
    N/A
    0 Ratings

    Patient portal

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Mobile/tablet support

    8.4
    84%
    7 Ratings
    N/A
    0 Ratings

    Fax integration

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Integration with other EMR and PM systems

    7.6
    76%
    9 Ratings
    N/A
    0 Ratings

    Workflow automation

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Speech recognition

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Customization

    7.2
    72%
    9 Ratings
    N/A
    0 Ratings

    E-prescribing

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Medical Security and Privacy

    8.4

    athenaClinicals

    84%

    DrChrono

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 4/4 features

    HIPAA compliance

    8.3
    83%
    18 Ratings
    N/A
    0 Ratings

    Role-based permission levels

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Data backups and redundancy

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Local mode / networking failsafe

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Workflow and Scale

    8.8

    athenaClinicals

    88%

    DrChrono

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 3/3 features

    Task tracking

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Specialty-specific workflows

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Multi-office / multi-physician capabilities

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • athenaClinicals is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.8

    athenaClinicals

    68%
    9 Ratings
    1.0

    DrChrono

    10%
    1 Rating

    Likelihood to Renew

    athenaClinicals

    N/A
    0 Ratings
    1.0

    DrChrono

    10%
    1 Rating

    Usability

    8.2

    athenaClinicals

    82%
    1 Rating
    5.0

    DrChrono

    50%
    1 Rating

    Availability

    athenaClinicals

    N/A
    0 Ratings
    5.0

    DrChrono

    50%
    1 Rating

    Performance

    athenaClinicals

    N/A
    0 Ratings
    6.0

    DrChrono

    60%
    1 Rating

    Support Rating

    9.0

    athenaClinicals

    90%
    2 Ratings
    1.0

    DrChrono

    10%
    1 Rating

    Online Training

    athenaClinicals

    N/A
    0 Ratings
    2.0

    DrChrono

    20%
    1 Rating

    Implementation Rating

    athenaClinicals

    N/A
    0 Ratings
    3.0

    DrChrono

    30%
    1 Rating

    Configurability

    athenaClinicals

    N/A
    0 Ratings
    5.0

    DrChrono

    50%
    1 Rating

    Product Scalability

    athenaClinicals

    N/A
    0 Ratings
    5.0

    DrChrono

    50%
    1 Rating

    Vendor post-sale

    athenaClinicals

    N/A
    0 Ratings
    1.0

    DrChrono

    10%
    1 Rating

    Vendor pre-sale

    athenaClinicals

    N/A
    0 Ratings
    1.0

    DrChrono

    10%
    1 Rating

    Likelihood to Recommend

    athenahealth

    Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
    Read full review

    DrChrono

    Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
    Read full review

    Pros

    athenahealth

    • Quality programs - able to see what measures are outstanding for the patient
    • Reporting - able to report on multiple financial reports as well as clinical information
    • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
    Read full review

    DrChrono

    • Documentation Template Customization
    Read full review

    Cons

    athenahealth

    • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
    • It's difficult to name items because they are traditionally corrected very quickly
    Read full review

    DrChrono

    • [Onboarding] trainers and tech support do not know the program.
    • [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
    • DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
    • [I] [had] absolutely no way of talking to tech support in person.
    • [Tech] support tickets [are] unanswered.
    • [They] do not know how to enroll providers to bill Medicare electronically.
    • [There was] absolutely no accountability.
    • [The] platform was constantly down [and was very frustrating].
    • [There was a] consistently, delayed submission.
    • [Every] day, [I got] an email about a problem that they are working on.
    • [Weekly] issues for platform [was] addressed for slowness.
    • Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
    • [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
    • [The] help browser [is] nonfunctional.
    • [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
    Read full review

    Pricing Details

    athenaClinicals

    Starting Price

    Editions & Modules

    athenaClinicals editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      DrChrono

      Starting Price

      $199 per month

      Editions & Modules

      DrChrono editions and modules pricing
      EditionModules
      Starting Price$199.001

      Footnotes

      1. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      athenahealth

      No answers on this topic

      DrChrono

      DrChrono has resulted in revenue loss
      Read full review

      Usability

      athenahealth

      Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
      Read full review

      DrChrono

      If you don't want to do anything custom, the platform is pretty easy to navigate.
      Read full review

      Reliability and Availability

      athenahealth

      No answers on this topic

      DrChrono

      I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
      Read full review

      Performance

      athenahealth

      No answers on this topic

      DrChrono

      For the most part, the program slowness has not affected me directly.
      Read full review

      Support Rating

      athenahealth

      They are always there. Friendly and organized.
      Read full review

      DrChrono

      Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
      Read full review

      Online Training

      athenahealth

      No answers on this topic

      DrChrono

      When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
      Read full review

      Implementation Rating

      athenahealth

      No answers on this topic

      DrChrono

      If you have used other EHR and programs, over time you will be able to self train for DrChrono
      Read full review

      Alternatives Considered

      athenahealth

      For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
      Read full review

      DrChrono

      TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
      Read full review

      Scalability

      athenahealth

      No answers on this topic

      DrChrono

      The platform is often being worked on for slowness.
      Read full review

      Return on Investment

      athenahealth

      No answers on this topic

      DrChrono

      • Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
      • Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
      • Negative: Lost time due to the platform being down or running slow.
      • Negative: Slow claims processing.
      • Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
      Read full review

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