What users are saying about
18 Ratings
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Score 7.5 out of 100
2 Ratings
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Score 1 out of 100

Feature Set Ratings

  • athenaClinicals ranks higher in 4 feature sets: Billing and Claims Management, Electronic Medical Records, Medical Security and Privacy, Workflow and Scale

Billing and Claims Management

8.4

athenaClinicals

84%
6.4

InterSystems TrakCare

64%
InterSystems TrakCare ranks higher in 3/5 features

Real-time eligibility verification

9.3
93%
8 Ratings
10.0
100%
1 Rating

Claims management

8.3
83%
8 Ratings
10.0
100%
1 Rating

Coding

9.0
90%
7 Ratings
10.0
100%
1 Rating

Patient billing

8.3
83%
8 Ratings
1.0
10%
1 Rating

Financial Reporting

7.0
70%
8 Ratings
1.0
10%
1 Rating

Patient Scheduling

8.2

athenaClinicals

82%

InterSystems TrakCare

Feature Set Not Supported
N/A
athenaClinicals ranks higher in 5/5 features

Rule-based scheduling

7.7
77%
6 Ratings
N/A
0 Ratings

Automated appointment reminders

8.3
83%
8 Ratings
N/A
0 Ratings

Automated patient check-in

8.3
83%
7 Ratings
N/A
0 Ratings

Multi-location support

8.3
83%
8 Ratings
N/A
0 Ratings

Calendar interface

8.3
83%
6 Ratings
N/A
0 Ratings

Electronic Medical Records

8.9

athenaClinicals

89%
3.1

InterSystems TrakCare

31%
athenaClinicals ranks higher in 9/10 features

Charting / document management

8.9
89%
9 Ratings
10.0
100%
1 Rating

Templates

8.9
89%
9 Ratings
4.0
40%
1 Rating

Patient portal

10.0
100%
8 Ratings
5.0
50%
1 Rating

Mobile/tablet support

8.4
84%
7 Ratings
1.0
10%
1 Rating

Fax integration

9.9
99%
9 Ratings
2.0
20%
1 Rating

Integration with other EMR and PM systems

7.6
76%
9 Ratings
1.0
10%
1 Rating

Workflow automation

8.8
88%
9 Ratings
N/A
0 Ratings

Speech recognition

9.0
90%
4 Ratings
1.0
10%
1 Rating

Customization

7.2
72%
9 Ratings
1.0
10%
1 Rating

E-prescribing

9.9
99%
9 Ratings
3.0
30%
1 Rating

Medical Security and Privacy

8.4

athenaClinicals

84%
5.5

InterSystems TrakCare

55%
athenaClinicals ranks higher in 4/4 features

HIPAA compliance

8.3
83%
18 Ratings
8.0
80%
1 Rating

Role-based permission levels

9.9
99%
9 Ratings
6.0
60%
1 Rating

Data backups and redundancy

8.3
83%
9 Ratings
7.0
70%
1 Rating

Local mode / networking failsafe

7.0
70%
8 Ratings
1.0
10%
1 Rating

Workflow and Scale

8.8

athenaClinicals

88%
1.0

InterSystems TrakCare

10%
athenaClinicals ranks higher in 3/3 features

Task tracking

8.3
83%
9 Ratings
N/A
0 Ratings

Specialty-specific workflows

8.3
83%
8 Ratings
N/A
0 Ratings

Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
1.0
10%
1 Rating

Attribute Ratings

  • athenaClinicals is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.8

athenaClinicals

68%
9 Ratings
1.0

InterSystems TrakCare

10%
1 Rating

Usability

8.2

athenaClinicals

82%
1 Rating

InterSystems TrakCare

N/A
0 Ratings

Support Rating

9.0

athenaClinicals

90%
2 Ratings
7.0

InterSystems TrakCare

70%
2 Ratings

Likelihood to Recommend

athenahealth

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Read full review

InterSystems

Well suited if you have no developers and need something up quickly to let users get into patient data. But if you want to go beyond the layout, organization, or access of the application, it’s an uphill battle and doesn’t scale at all. If you want to be able to evolve the product, it’s not easy whatsoever
Read full review

Pros

athenahealth

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Read full review

InterSystems

  • Quickly get a front end working into patient indexes.
  • Integrates with InterSystems products.
  • Works with IE well.
Read full review

Cons

athenahealth

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Read full review

InterSystems

  • Extensibility of features.
  • Custom JavaScript/HTML/CSS support is almost nonexistent.
  • Source control has to rely on serialization of entire compiled package of TrakCare instead of individual edited files.
  • Transformations should handle everything instead of just non system default code.
Read full review

Pricing Details

athenaClinicals

Starting Price

Editions & Modules

athenaClinicals editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    InterSystems TrakCare

    Starting Price

    Editions & Modules

    InterSystems TrakCare editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      athenahealth

      Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
      Read full review

      InterSystems

      No answers on this topic

      Support Rating

      athenahealth

      They are always there. Friendly and organized.
      Read full review

      InterSystems

      InterSystems has great support, however TrakCare is a different experience and their knowledge of that product is far more limited. This is shown through the lack of documentation of the product.
      Read full review

      Alternatives Considered

      athenahealth

      For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
      Read full review

      InterSystems

      No answers on this topic

      Return on Investment

      athenahealth

      No answers on this topic

      InterSystems

      • Quick results for a new company.
      • Costing exponentially more to maintain as we evolve the product.
      Read full review

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