athenaClinicals vs. InterSystems TrakCare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaClinicals
Score 8.9 out of 10
N/A
N/AN/A
InterSystems TrakCare
Score 1.0 out of 10
N/A
Intersystems offers TrakCare, an EMR system with additional modules to cover a wide range of functions of use in clinic administration.N/A
Pricing
athenaClinicalsInterSystems TrakCare
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaClinicalsInterSystems TrakCare
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
athenaClinicalsInterSystems TrakCare
Top Pros
Top Cons
Features
athenaClinicalsInterSystems TrakCare
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaClinicals
8.4
8 Ratings
9% above category average
InterSystems TrakCare
6.4
1 Ratings
18% below category average
Real-time eligibility verification9.38 Ratings10.01 Ratings
Claims management8.38 Ratings10.01 Ratings
Coding9.07 Ratings10.01 Ratings
Patient billing8.38 Ratings1.01 Ratings
Financial Reporting7.08 Ratings1.01 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaClinicals
8.2
8 Ratings
3% above category average
InterSystems TrakCare
-
Ratings
Rule-based scheduling7.76 Ratings00 Ratings
Automated appointment reminders8.38 Ratings00 Ratings
Automated patient check-in8.37 Ratings00 Ratings
Multi-location support8.38 Ratings00 Ratings
Calendar interface8.36 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaClinicals
8.9
9 Ratings
20% above category average
InterSystems TrakCare
3.1
1 Ratings
80% below category average
Charting / document management8.99 Ratings10.01 Ratings
Templates8.99 Ratings4.01 Ratings
Patient portal10.08 Ratings5.01 Ratings
Mobile/tablet support8.47 Ratings1.01 Ratings
Fax integration9.99 Ratings2.01 Ratings
Integration with other EMR and PM systems7.69 Ratings1.01 Ratings
Workflow automation8.89 Ratings00 Ratings
Speech recognition9.04 Ratings1.01 Ratings
Customization7.29 Ratings1.01 Ratings
E-prescribing9.99 Ratings3.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaClinicals
8.4
9 Ratings
0% above category average
InterSystems TrakCare
5.5
1 Ratings
41% below category average
HIPAA compliance8.39 Ratings8.01 Ratings
Role-based permission levels9.99 Ratings6.01 Ratings
Data backups and redundancy8.39 Ratings7.01 Ratings
Local mode / networking failsafe7.08 Ratings1.01 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaClinicals
8.8
9 Ratings
12% above category average
InterSystems TrakCare
1.0
1 Ratings
155% below category average
Task tracking8.39 Ratings00 Ratings
Specialty-specific workflows8.38 Ratings00 Ratings
Multi-office / multi-physician capabilities9.99 Ratings1.01 Ratings
Best Alternatives
athenaClinicalsInterSystems TrakCare
Small Businesses
Epic
Epic
Score 8.7 out of 10
athenaClinicals
athenaClinicals
Score 8.9 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.7 out of 10
Epic
Epic
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaClinicalsInterSystems TrakCare
Likelihood to Recommend
6.8
(9 ratings)
1.0
(1 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
athenaClinicalsInterSystems TrakCare
Likelihood to Recommend
athenahealth
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
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InterSystems
Well suited if you have no developers and need something up quickly to let users get into patient data. But if you want to go beyond the layout, organization, or access of the application, it’s an uphill battle and doesn’t scale at all. If you want to be able to evolve the product, it’s not easy whatsoever
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Pros
athenahealth
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
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InterSystems
  • Quickly get a front end working into patient indexes.
  • Integrates with InterSystems products.
  • Works with IE well.
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Cons
athenahealth
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
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InterSystems
  • Extensibility of features.
  • Custom JavaScript/HTML/CSS support is almost nonexistent.
  • Source control has to rely on serialization of entire compiled package of TrakCare instead of individual edited files.
  • Transformations should handle everything instead of just non system default code.
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Usability
athenahealth
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
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InterSystems
No answers on this topic
Support Rating
athenahealth
They are always there. Friendly and organized.
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InterSystems
InterSystems has great support, however TrakCare is a different experience and their knowledge of that product is far more limited. This is shown through the lack of documentation of the product.
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Alternatives Considered
athenahealth
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
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InterSystems
No answers on this topic
Return on Investment
athenahealth
No answers on this topic
InterSystems
  • Quick results for a new company.
  • Costing exponentially more to maintain as we evolve the product.
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ScreenShots