athenaOne vs. Cloud 9 Software

Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.

Incentivized

Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.

• Very easy to keep track of quality measures.
• Easy to track suspect conditions, care gaps.
• Easy to review performance of providers across the whole organization.

Incentivized

• Awesome support via chat and phone
• Rewards program
• Cloud based
• Multiple ways to do each task
• Personal customer experience
• User friendly software
• Offer online classes and yearly meetings
• Platform to make changes and requests - yes they implement the ideas frequently as well
• The training staff was outstanding!

• At this point I can not think of anything that I am missing.

Incentivized

• I wish the check out process could be a little more simplified.
• I feel I do a lot more clicking with the mouse with opening and closing screens.
• When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.

Easy to use!

Easy peasy! Easy to navigate and start using from day one!

I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!

Better training/trainors

SOAPWARE, Centricity, Amazing charts

Incentivized

The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.

• At least 2-3% increase in revenue collection.
• Timely note completion rate went up.
• Increase in payments from insurers for P4P.

Incentivized

• We could access everything from home during Covid shutdowns since it’s cloud based.
• Negative would be more time editing photos & more clicks to get to things.
• It has also made billing and insurance claims easier.